About this opportunity
Washington University in St. Louis lists this Supervisor, Mail Services & Workload Coordinator - Mail & Receiving Services opportunity in saint louis, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Mail And Receiving Operations SupervisorProvides Manager, General Services assistance by helping with the daily operational oversight for Danforth Mail and Receiving operations across multiple campus locations. Responsible for supervising Staff/Faculty mail staff, coordinating workforce assignments, managing daily service delivery, ensuring operational efficiency, and supporting strategic planning initiatives. Oversees workload distribution, employee development, customer service, and process improvement activities for all mail and receiving services.Primary Duties & Responsibilities:Supervise the daily activity of the front-line Staff and Faculty mail staff across Danforth Mail and Receiving operations. Conduct performance evaluations, coaching, and training, and provide recommendations regarding staffing, disciplinary actions, and workforce planning. Serve as acting department leader in the absence of the Manager, General Services.Coordinate staffing assignments and daily workflow across multiple campus mail centers and receiving operations. Balance resources based on operational demand and unexpected workload fluctuations, and ensure continuity of operations during employee absences, peak service periods, and special projects.Adapt to fast-paced changes and unexpected circumstances in daily operations, stepping in to assist with mail processing, receiving, delivery routes, international mail, business reply mail, metering and student mail services as needed, with little or no advance notice.Identify opportunities for operational improvements and increased efficiency. Develop, maintain, and update Standard Operating Procedures (SOPs); coordinate training initiatives; and support departmental consolidation and strategic planning initiatives.Serve as an escalation point for customer concerns related to mail, package delivery, and receiving services. Coordinate communication among customers, staff, vendors, and university departments, and resolve service issues affecting students, faculty, staff, and campus partners.Maintain operational records, route information, mailbox assignments, and departmental communications. Prepare operational reports and workforce metrics, and coordinate vehicle licensing, service agreements, and vendor communications.Perform other duties as assigned.Working Conditions:Normal office environment.Typically sitting at a desk or table.Standing.Equipment:Office equipment.Ability to travel across campuses.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications:University required Environmental Health and Safety certificate of training specific to department (to be completed on the job) required to ship hazardous materials, infectious substances, biological materials, chemicals and dry ice as applicable.Salary Range: $45,600.00 - $75,300.00 / AnnuallyFor policies, detailed benefits, and eligibility, please visit: University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Worksite address
saint louis, MO, 63101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.