About this opportunity
Hancock Whitney lists this Supervisor Office Operations opportunity in saint francisville, Louisiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. You may review, modify, or update your information by visiting and logging into your account.
Leadership & People Management
Lead daily operational huddles and assign staffing and scheduling duties to ensure efficient financial center operations.
Provide guidance, training, and performance feedback to associates on transaction accuracy, policy adherence, and client service.
Model professional behavior and effective lobby management to support a superior client experience.
Foster teamwork and collaboration while reinforcing service and operational standards.
Client Service & Relationship Management
Build and maintain strong client relationships through in-person and phone interactions to identify financial needs and recommend solutions.
Conduct financial needs assessments and proactively act upon sales opportunities to meet assigned goals.
Educate clients on digital banking channels and self-service tools to enhance convenience and engagement.
Refer clients to specialized partners across the bank to ensure holistic financial solutions.
Sales & Business Development Support
Drive proactive client outreach, including outbound calls and participation in community or educational events.
Support branch-level sales initiatives by modeling consultative conversations and helping the team achieve sales and service objectives.
Maintain knowledge of bank products, services, and promotions to support client acquisition and retention.
Operational Excellence & Risk Management
Oversee operational integrity, cash management, and dual control procedures, ensuring compliance with policies and regulatory standards.
Perform or assist with opening and closing procedures, vault management, night depository operations, teller balancing, and error resolution.
Supervise cash limits, grant overrides as appropriate, and monitor outage resolution to mitigate operational loss.
Utilize and maintain knowledge of branch equipment (ATMs, cash recyclers, currency counters, coin sorters) to ensure functionality and service continuity.
Promote awareness of risk management culture and ensure adherence to the Financial Center Risk Management Review process.
High School Diploma or GED required.
~3 years of cash handling and customer service experience in retail or branch banking,
or
Bachelors degree with 1 year of relevant experience.
~ Working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to navigate multiple systems.
~ Strong understanding of banking laws, regulations, and policies.
~ Registration with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008 required; employment contingent upon meeting registration and background standards.
All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.