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Job description
Supervisor, Residential Inbound Sales
Lead a team focused on delivering a high-quality customer experience while meeting and exceeding residential sales goals in a fast-paced call center environment. As a Supervisor, Residential Inbound Sales at Spectrum, you'll coach and develop representatives, manage daily inbound sales activity, reinforce the sales process and tools, and drive revenue and performance outcomes.
Responsibilities
How You'll Make an Impact
Coordinate daily execution of the inbound sales model and oversee team sales activities to meet revenue and performance goals
Provide coaching and development to Sales Representatives by monitoring interactions, tracking performance metrics, and delivering timely individual feedback
Monitor calls and performance metrics, provide timely individual feedback and coaching
Motivate the team and lead regular meetings to review results, share best practices, and reinforce sales behaviors and standards
Partner with Marketing and other departments to monitor campaign performance, provide post-launch feedback, and remove obstacles to sales execution
Perform staffing and administrative activities including recruiting, onboarding, scheduling, approving time off and timesheets, reconciling commissions, and approving customer credits in line with policy
Working Conditions
Office environment
Occasional travel as required
Qualifications
What You'll Bring to Spectrum
Required Qualifications
Education
High School diploma or equivalent
Experience
2 + years of inside sales experience with commercial experience preferred
Skills
Ability to read, write, speak and understand English and Spanish
Ability to recruit, develop, maintain and optimize a team of sales professionals
Knowledge of voice, data and television products and services
Ability to supervise and motivate others
Effective written and verbal communication skills with team members and customers
Proficient with multitasking, organization and prioritization
Ability to work independently and collaboratively
Ability to use a personal computer and software applications such as Microsoft Office
Preferred Qualifications
Education
2+ years of post high school education
Experience
1 + years of supervisory or leadership experience, preferably in inside sales
Worksite address
san antonio, TX, 78208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.