About this opportunity
Blue Water lists this SUPERVISOR, SHIFT (FULL & PART-TIME) opportunity in strafford, New Hampshire. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Dive into Blue Water! We’re a fast-growing hospitality crew, bringing joy through RV resorts, campgrounds, hotels, and attractions since 2002. From cozy campsites to splashy water parks to luxe suites, we create unforgettable guest experiences.
The Guest Services Supervisor ensures that all guests receive prompt and attentive service with keen attention to detail. Seasonal:
Seasonal roles are not eligible for health benefits
Seasonal roles are eligible for sick time and holiday pay.
Experience in providing exceptional Guest Service to the highest standard.
Computer and system savvy
Reasonable accommodations may enable individuals with disabilities to perform essential functions.
Provide a daily director for the Guest Services staff to maintain ongoing operations and property systems.
Provides direction to efficiently provide guest services such as the check-in and check-out processes
Provides onsite escalation for guest service-related issues before transferring to property management. Responds to guests’ requests, problems, complaints, and/or accidents presented at the front desk in an attentive, courteous, and efficient manner.
May support site assignments, group needs, and events as needed or directed. In the absence of a full-time guest service manager, this role may be the liaison between the reservation center and sales and marketing to ensure group sales and events are handled with care at the property.
May participate in revenue management strategy calls to understand promotions and upcoming site-related changes.
Can operate all aspects of the guest services computer system, including report generation, analysis, and simple edits to the PMS system.
Provides a motivating environment for staff to exceed guest services.
The Guest Service Supervisor reports to the Guest Service Manager and works closely with the Assistant General Manager and General Manager.
High school diploma
Minimum two years of experience working in guest services.
While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.
Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.