Summary
Deliver secure and high availability infrastructure solutions supporting VA's mission. Serve as an operational service provider of foundational compute, storage, physical database, and client management components. Implement and sustain technical, management, and operational security controls and supporting processes to protect mission critical networks, systems, and applications throughout the VA enterprise. Apply today!
Responsibilities
Responsible for command-and-control of day shift operations supporting mission-critical VA services. Lead day/evening response (triage, bridge coordination, escalation, communications, restoration) to maintain continuous service delivery and reduce MTTR during off-hours when engineering and leadership coverage is limited. Execute and govern scheduled maintenance windows (implementation/backout discipline, verification, and documentation) under formal change-control processes to safely complete required sustainment without disrupting mission operations. Drive CRISP-aligned vulnerability and patch remediation during the day, including evidence capture and exception handling, to meet compliance requirements and reduce active risk to VA systems. Coordinate cross-domain responders (SOC/NOC/cyber/network/storage/application stakeholders) during off-hours events and maintenance activities, where operational risk and uncertainty are highest. NCWF Code: 641 - Systems Requirement Planner. Responsible for consulting with internal and external customers to evaluate and translate functional requirements and integrating security policies into technical solutions. NCWF Code: 451 - System Administrator. Responsible for setting up and maintaining a system or specific components of a system in adherence with organizational security policies and procedures. Includes hardware and software installation, configuration, and updates; user account management; backup and recovery management; and security control implementation. NCWF Code: 461 - Systems Security Analyst. Responsible for developing and analyzing the integration, testing, operations, and maintenance of systems security. Prepares, performs, and manages the security aspects of implementing and operating a system. Work Schedule: 8am-4:30pm CST or EST Compressed/Flexible: Compressed/flexible schedule available at the manager's discretion Telework: This position may be authorized for ADHOC telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory IT Specialist/PD20144A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Physical Requirements: The work is sedentary. Some work may require walking and standing in conjunction with travel to attendance at meetings and conferences away from the work site. Some employees may carry light items such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort. Occasionally work may be done in computer rooms, off site offices, or buildings.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/12/2026. Applicants must have IT-related experience demonstrating each of the four competencies listed below at a proficiency level equivalent to the next lower grade level in federal service. You must meet both the Basic Requirement and the Specialized Experience to qualify for this series as described below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Supervising or serving as a technical lead for enterprise cloud Linux platform operations. Directing technical staff, contractors, or vendor-supported teams responsible for native Linux or Red Hat Enterprise Linux workloads hosted in Amazon Web Services, Azure, Google Cloud, or Oracle Cloud Infrastructure; overseeing associated cloud infrastructure, identity and access integration, monitoring, patching, vulnerability remediation, backup/recovery, automation, incident/change coordination, configuration management, and operational documentation; implementing cybersecurity and compliance controls across cloud-hosted Linux environments; translating enterprise customer requirements into secure, scalable cloud infrastructure plans; and coordinating with cybersecurity, cloud engineering, network, storage, vendor, and contractor teams to deliver secure, resilient, auditable, and mission-supporting Cloud Linux services. AND Selective Placement Factor: In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: Demonstrated experience leading enterprise Linux and Cloud operations in a 24x7 production environment, including real-time incident triage and service restoration, execution of scheduled maintenance windows under formal change control, and delivery of vulnerability/patch remediation activities aligned to a compliance program (e.g., CRISP/VA 6500/NIST-aligned) using an ITSM platform (e.g., ServiceNow or equivalent). Evidence of the Selective Placement Factor must be reflected in your resume. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. All required documents must be uploaded at the time you submit your application. The system supports only one submission. Applicants will not be able to edit their application or upload additional documents once it has been submitted. Applications that are incomplete-including those missing required documentation-will not be considered. Applicants are responsible for reviewing the Required Documents section and ensuring all mandatory materials are included prior to submission. Note: Applicants will not be contacted for missing information. It is the applicant's responsibility to provide all documentation necessary to determine qualification and eligibility. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level.