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Job description
Supervisory Transportation Security SpecialistThis SUPERVISORY TRANSPORTATION SECURITY SPECIALIST position is located in Technology Systems (TS), Vetting Operations (VO) Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to:Applies practical knowledge and experience of agency transportation security policies, directives, and regulations. Translates agency policies, guidance, and policies into written and oral operational guidance for call center personnel operating in the 24-hour operations center.Prepares guidance to ensure operational personnel properly escalate, report, and document incidents of noncompliance by air carriers or airport staff. Resolves recurring issues/problems independently. Consults with higher-level management when existing guidelines are not available or are not applicable to unique or more complex issues.Conducts aggregate monthly review of calls and call tickets to identify positive trends and areas of needed improvement for the NTVC Operations. Reviews the work of immediate subordinates. Conducts monthly quality assurance reviews. Interfaces with domestic airport staff to obtain direct feedback on the performance of call center personnel.Performs a variety of supervisory duties and responsibilities to include coordinating and evaluating subordinates' work to assure balanced workload and timely responses to assigned actions.Provides advice, counsel, or instruction to employees on both work and administrative matters, while developing job descriptions and assigning work to subordinates based on priorities, as well as hearing and resolving complaints from personnel and referring unresolved matters to higher authority. Conducts the full scope of Supervisory responsibilities including but not limited to taking disciplinary action when necessary, interviewing and selecting applicants for vacancies, establishing performance standards, evaluating performance, recommending training and development, recognizing high quality performance, scheduling and approving leave, and participating in manpower surveys and reorganization study groups as required.
Worksite address
colorado springs, CO, 80901, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.