About this opportunity
LHH lists this Supply Chain Customer Operations opportunity in richmond, va, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
LHH Recruitment Solutions is seeking a Customer Operations Analyst to support customer accounts within a fast-paced, technology-driven supply chain environment. This position blends customer support, logistics operations, systems, and problem-solving to help drive efficient operations and a strong customer experience.
Responsibilities:
Serve as a key point of contact for customer accounts and provide responsive, reliable support.
Monitor daily supply chain activity and resolve operational or system-related issues.
Analyze challenges, identify root causes, and develop effective solutions.
Turn customer needs into system, workflow, reporting, or process improvements.
Maintain accurate data, system configurations, user access, and documentation.
Provide system support, troubleshooting, and guidance to customers and vendors.
Collaborate cross-functionally to improve service, processes, and operational efficiency.
Identify ways to automate workflows, reduce manual tasks, and improve overall performance.
Preferred Experience:
1+ years of experience in logistics, supply chain, customer operations, or a technology-enabled service environment.
Exposure to third-party logistics, freight forwarding, supply chain visibility, or logistics management systems.
Experience with system configuration, user administration, reporting, SQL, or data analysis is a plus.
Strong communication, organization, analytical, and problem-solving skills.
Experience supporting customer accounts with complex operational needs.
Bachelor’s degree in Supply Chain Management or a related field is plus
Benefits include Medical, Dental, Vision, Flexible Spending, PTO, Sick time, paid Holidays, 401(k).
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.