About this opportunity
COSCO SHIPPING (North America) Inc. lists this Supply Chain Operations Coordinator opportunity in secaucus, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are seeking a detail-oriented and proactive professional to join our Supply Chain Operations Control Tower team. In this role, you will serve as a central point of coordination for operational escalations, partnering cross-functionally with dispatch, sales, pricing, and customers to ensure timely issue resolution and continuity of service.
Key Responsibilities:
Serve as the primary point of contact for operational escalations related to supply chain services
Coordinate across dispatch, sales, pricing teams, and customers to resolve service issues efficiently
Proactively manage and resolve operational challenges, including:
Capacity constraints
Service disruptions
Appointment and delivery delays
Rate discrepancies and billing concerns
Partner closely with the Pricing team to evaluate alternatives and support solution development
Ensure clear, timely, and professional communication with all stakeholders
Monitor escalations through to resolution, maintaining accurate documentation and tracking
Identify recurring issues and recommend process improvements to enhance operational efficiency
Qualifications:
Bachelor's degree in Supply Chain Management or a related field
3–5 years of experience in logistics, drayage, trucking, or supply chain operations
Strong understanding of drayage operations, carrier networks, and port/rail processes
Excellent communication, problem-solving, and organizational skills
What We Offer:
Comprehensive health coverage – medical, dental, and vision
Flexible Spending Accounts (FSA) – for healthcare and dependent care expenses
Commuter benefits – support for mass transit and parking
401(k) retirement plan – with a 100% company match up to 6%
Generous Paid Time Off (PTO)
Annual Discretionary Bonus – based on individual and company performance
Company-paid life insurance – with optional additional coverage
Fully covered short-term and long-term disability insurance
Employee Assistance Program (EAP) – confidential personal and work-life support
Worksite address
secaucus, NJ, 07094, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.