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Job description
Job Description Job Description Position Summary:
The Order Management Specialist is responsible for managing customer orders, ensuring timely and accurate order processing, and coordinating with internal and external stakeholders to support customer satisfaction. This role requires strong organizational skills, attention to detail, analytical abilities, and the capacity to thrive in a fast-paced environment.
Duties & Responsibilities:
Ensure internal order routing processes are operating efficiently and accurately.
Process and review customer orders for completeness and accuracy.
Request updated purchase orders (POs) and change orders when required.
Support Demand Planning and Sales teams in achieving month-end goals.
Work with retailers and utilize customer web portals to manage orders and shipments.
Revise orders as needed due to delivery date changes, customer requirement changes, or inventory availability.
Track customer orders, shipments, and inbound containers.
Manage inventory for assigned accounts to support service and sales objectives.
Determine and optimize shipping locations based on inventory availability and customer requirements.
Follow up on orders and shipments, communicating updates to customers and internal teams in a timely manner.
Prepare standard and ad hoc reports as required.
Maintain accurate data entry and records within internal systems.
Retrieve proofs of delivery (PODs) and investigate quantity discrepancies.
Coordinate and process sample orders for marketing events, influencer programs, trade shows, and other promotional activities.
Support continuous process improvement initiatives related to order management and customer service.
Work overtime during month-end periods as business needs require.
Foster positive and collaborative working relationships across departments to support business objectives.
These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.
Physical and Work Environment Requirements:
This position is based onsite in Irvine, California. Regular in-person attendance is an essential function of the role.
Ability to sit for extended periods while working at a computer workstation.
Frequent use of keyboard and other standard office equipment.
Ability to view computer screens for prolonged periods.
Qualifications:
Must Haves:
Bachelor's degree from an accredited four-year college or university in a related field. Minimum 2 years of experience in order management, customer service, supply chain, logistics, inventory management, or a related field, or an equivalent combination of education and experience.
Strong computer skills: proficiency in Microsoft Excel.
Strong analytical skills: ability to manage and interpret large volumes of data.
Excellent communication skills: written, verbal, and the ability to communicate at all levels throughout the organization.
Strong attention to detail and organization: ability to manage multiple priorities and deadlines.
Nice to Haves:
Experience working with ERP systems and retailer/customer portals.
Benefits:
Vacation: Starting at 5 days per year
Health & Wellness Days: 10 days per year (prorated based on start date)
Paid Holidays: 12 days per year
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Matching
Compensation:
Annual salary ranges from $55,000 - $65,000.
Employment Authorization:
Candidates must be legally authorized to work in the United States at the time of hire. TCL North America does not currently sponsor employment visas for this position.
We are committed to fostering a diverse and inclusive workplace where everyone is treated with dignity and respect. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, business needs, and lawful work authorization requirements. We provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs and practices. Applicants requiring an accommodation in the application or interview process may contact .
Worksite address
irvine, CA, 92618, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.