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Job description
Support Analyst IPride Health is hiring a Support Analyst I to support our client's healthcare facility in Philadelphia, PA.Job Summary: We are seeking a Support Analyst I to provide Tier 1/Level 1 end-user and service desk support in a hospital environment. The ideal candidate will have strong troubleshooting and customer service skills, hands-on hardware/peripheral support experience, and the ability to work independently in a fast-paced healthcare setting. The position requires 100% onsite work and may involve traveling to offsite locations, so candidates must have reliable transportation.Key Responsibilities:Provide Tier 1 support for PCs, end-user devices, peripherals, applications, and operating systems.Diagnose and resolve hardware, software, printer, networking, and telecommunications issues.Provide support via phone, remote-control tools, and onsite.Track incidents and service requests through completion.Escalate Tier 2 issues to the appropriate technical teams.Manage Level 1 queues and ensure proper categorization and assignment.Support hardware/software deployment, imaging, upgrades, and related project activities.Provide printer, PC, terminal, networking, and telecommunications hardware support.Follow incident, problem, and change management processes.Maintain strong customer service and communication throughout issue resolution.Follow information security, healthcare compliance, and regulatory requirements.Work with various stakeholder groups to coordinate site/service queues.Recommend improvements to service quality and reduction of repeat incidents.Required Qualifications:2–3+ years of End User Device (EUD), Service Desk, Desktop Support, or equivalent experience.A+ Certification – Required.High School Diploma/GED.Strong troubleshooting and problem-solving skills.Strong customer service and communication skills.Experience supporting: PCs/end-user devices, printers, Microsoft software, networking hardware, telecommunications hardware, peripheral equipment.Working knowledge of TCP/IP.Knowledge of Microsoft security, deployment, imaging, licensing, compliance, and upgrades.Ability to work effectively with minimal supervision.Ability to work onsite and travel to offsite locations when required.Telecommunications experience – Required.Top Skills to Search For:Hospital/Healthcare IT experienceEUD/Desktop/Service Desk SupportA+ CertificationProject DeploymentPrinter SupportTelecom/Networking HardwareMicrosoft deployment/imagingTCP/IP2–5 years of IT support experienceReliable transportation / ability to travel to offsite locations
Worksite address
philadelphia, PA, 19102, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.