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Job description
IT Support SpecialistPay Range: $30.00hr - $35.00hrRequirement/Must Have:Practical IT skills to navigate environments.High proficiency in Command-Line Interface (CLI) for navigating Linux/Unix environments.Ability to SSH into instances, check system health, and parse logs using standard utilities.Proficiency with commands such as tail, grep, awk, and managing services via systemctl.Ability to run and modify queries to pull data regarding system health, operational backlogs, or user tickets.Familiarity with navigating cloud provider dashboards, specifically Google Cloud Platform, to check instance status and review monitoring dashboards.Experience with ticket queue management and the ability to handle high-volume queues.Disciplined approach to following step-by-step Standard Operating Procedures (SOPs) and runbook-driven execution.Foundational knowledge to perform initial triage (L1/L2 troubleshooting) and appropriate escalation.Responsibilities:Maintain system stability and clear operational queues.Navigate Linux/Unix environments to monitor system health.Execute SQL or log-based queries to monitor operational backlogs.Review monitoring dashboards and trigger internal tooling via cloud consoles.Prioritize tasks based on severity and manage rapid context-switching.Follow established safety protocols and runbooks to resolve known issues.Perform initial triage on issues falling outside standard runbooks before escalating to senior engineering teams.Nice to Have:Experience with GitHub.com administration, including configuring organization settings and managing repository configurations.Knowledge of branch protection rules and Role-Based Access Control (RBAC).Familiarity with Infrastructure as Code (IaC) using Terraform.Ability to execute deployment commands and understand infrastructure state management.Skills:Linux.Unix.CLI.SSH.SQL.Google Cloud Platform.GCP.Ticket Management.Troubleshooting.GitHub Administration.Terraform.Infrastructure as Code.Qualification And Education:10+ years of experience in IT support or systems administration.Experience at L2 or L2.5 support levels.
Worksite address
san jose, CA, 95112, US
Who can apply
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