About this opportunity
Insight Global lists this Support Analyst opportunity in topeka, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Support AnalystInsight Global is seeking a Support Analyst who will serve as the first point of contact for end-user technical support, providing timely assistance for hardware, software, account access, and connectivity issues while delivering a high level of customer service. This individual is responsible for provisioning and deprovisioning user accounts, imaging and deploying new equipment, configuring endpoint devices, and maintaining workstation standards across the organization. The role supports desktop computers, laptops, printers, monitors, mobile devices, Microsoft 365, Teams, Outlook, and other approved applications, resolving routine technical issues and troubleshooting system-related problems. The Support Analyst manages an average of 5-10 personal tickets while contributing to a team workload of approximately 100-150 service requests, documenting all activities and resolutions within the ticketing system. As the initial point of contact for the Help Desk, they assess incidents, communicate status updates, and escalate complex issues to the appropriate IT teams or vendors when necessary. Additional responsibilities include supporting endpoint management, software installations, patching, security standards, inventory management, and maintaining accurate records of assigned assets and configurations. The individual will create and maintain technical documentation, knowledge articles, and user guides while proactively identifying recurring issues and recommending improvements. This role also participates in technology deployments, workstation rollouts, and cross-functional IT initiatives while effectively supporting both technical and non-technical stakeholders.
Worksite address
topeka, KS, 66604, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.