About this opportunity
Netpace Inc lists this Support Analyst opportunity in west pittsburg, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Support SpecialistReceive customer inquiries via Web Portal regarding product functionality or problems; research with the customer to fully diagnose the issue then define solutions and respond within established timelines. When appropriate provide consultative guidance to customers towards the resolution to their service issue. Troubleshoot and resolve intermediate to advanced issues, or determine resources required to resolve. Effectively manage expectations that are set with customers. Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions. Escalate unresolved client issues as necessary to ensure timely resolution.
Worksite address
west pittsburg, PA, 16160, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.