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Job description
Support Coach
The Center for Male Engagement (CME) empowers underrepresented male students to thrive academically, professionally, and as leaders. Open to all Community College of Philadelphia students, CME fosters a supportive community that values students' unique experiences while providing personalized coaching, academic support, career exploration, personal development, mentoring, and culturally responsive programming designed to improve retention and academic success. As a key contributor to this mission, the Support Coach designs, implements, and coordinates a comprehensive range of student support services. These include case management, academic support, career and leadership development, life skills training, and cultural enrichment initiatives. The Support Coach provides individualized coaching, develops innovative programming aligned with CME's goals, and ensures students are equipped with the skills and confidence to navigate college successfully, achieve their educational goals, and contribute meaningfully to their communities and the workforce.
Essential Responsibilities
Lead recruitment, enrollment, onboarding, and orientation efforts to ensure students experience a welcoming and structured introduction to CME.
Provide high-touch individualized coaching and case management to support students' academic persistence, leadership development, and career readiness, including the development, implementation, and monitoring of academic and professional success plans.
Monitor student engagement, retention, academic progress, and completion outcomes, maintaining accurate documentation and utilizing data to inform proactive and appropriate interventions and program improvements.
Design, implement, and assess programming aligned with CME's strategic priorities and institutional objectives. Programming should be responsive to student needs and include defined goals and measurable outcomes.
Serve as a resource to students regarding enrollment, financial aid, academic planning, transfer pathways, credential completion, and workforce preparation.
Conduct ongoing basic needs and risk assessments and respond to barriers impacting student success by connecting participants to appropriate campus and community resources in a timely and coordinated manner.
Contribute to the planning and execution of year-round and CME summer programming, including a four-day, off-campus overnight leadership retreat, ensuring appropriate student supervision, risk awareness, and program implementation.
Contribute to the planning and execution of program initiatives that promote student engagement, retention, and completion.
Track, analyze, and report program data including persistence, engagement benchmarks, completion, and transfer milestones; contribute to monthly program updates, annual grant reporting, and institutional assessment processes.
Establish and maintain collaborative relationships with faculty, staff, administrators, and community partners to enhance coordinated student support and expand engagement opportunities.
Facilitate workshops, trainings, and leadership development sessions for students and, when appropriate, internal and external stakeholders.
Demonstrate initiative and accountability in program planning, student engagement, and administrative responsibilities.
Participate in professional development to remain current on best practices in student success, retention, culturally responsive engagement, and workforce preparation.
Maintain an inclusive and student-centered environment that affirms diverse identities, learning styles, experiences, and perspectives.
Represent CME and the College at recruitment, community events, and external partner meetings with professionalism, integrity, and commitment to service excellence.
Perform additional duties as assigned in support of the mission and strategic goals of CME and the College.
Position requires flexibility, including occasional evening and weekend availability, to support student programming, recruitment initiatives, and special events.
Required Qualifications
An associates' degree in education, social services, or a related field is required.
A minimum of two (2) years of direct experience in education or social services, with a focus on supporting vulnerable youth and culturally diverse populations or prior experience as a student participant in the Center for Male Engagement, is required.
Proficiency in Microsoft Outlook, Office applications, including Word and Excel, is essential.
Strong skills in organizing data, maintaining records, and preparing comprehensive reports are required.
Demonstrated experience in developing and implementing student programs that enhance retention and academic outcomes is necessary.
Proven ability to create and facilitate engaging workshops is required.
Exceptional interpersonal, verbal, and written communication skills are essential for effectively interacting with individuals from diverse backgrounds.
Outstanding organizational and planning abilities are required.
A collaborative mindset and the ability to work effectively with others are essential.
Advanced group facilitation and presentation skills are key requirements for this role.
Preferred Qualifications
A master's degree is preferred.
Prior experience in higher education settings is highly desirable.
Experience working with first-generation students and adult learners preferred.
Demonstrated ability to utilize integrated student information and case management systems (e.g., Banner, Starfish, Argos, and Tableau, along with social media platforms) to track student engagement and outcomes is preferred.
Benefits
Thank you for your interest in opportunities at Community College of Philadelphia. Below is a summary of the comprehensive benefits package available to administrative employees.
Administrative employees receive a competitive benefits package that includes:
Medical, prescription, dental, and vision coverage at no cost (PPO buy-up plan available at a cost)
College-paid life insurance and long-term disability
403(b) retirement plan with a 10% College contribution when you contribute 5%
Generous paid time off, including:
Vacation time: 23 paid vacation days; prorated based on hire date
Personal time: 22.5 hours annually (3 days - prorated based on hire date)
Sick time: paid at 100% with appropriate documentation
Paid bereavement leave
Paid holidays
Tuition remission (100%) for employees and eligible dependents
Forgivable Loan Program
Employee Assistance Program (EAP)
Additional perks include winter break, spring break, and summer hours (4-day workweek)
Worksite address
philadelphia, PA, 19117, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.