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Job description
Lead Care Manager (ECM Support Counselor)
Join our team as an ECM Support Counselor and take part in transforming the way Medi-Cal members with complex needs receive care and support.
As an ECM Support Counselor, you'll serve as the primary point of contact for Medi-Cal members enrolled in Enhanced Care Management (ECM). You will conduct outreach research across healthcare, community-based, and social-service settings throughout the San Francisco Bay Area to identify opportunities for connecting with and enrolling new client-members. You'll develop trusting relationships with members and provide comprehensive, individualized care management that addresses medical, behavioral health, and health-related social needs.
Working primarily in the community, you'll coordinate with health care providers, social service agencies, community organizations, and other members of the care team to ensure members receive the right services at the right time.
This is a full-time, benefited role with significant community-based work. The position requires flexibility to meet members where they live and receive services, including homes, health care settings, community centers, and other community locations. The ideal candidate is compassionate, organized, has strong public speaking and presentation skills, with the ability to communicate clearly and effectively with individuals or community groups, comfortable working in community-based settings, and culturally responsive and can support to individuals and families from diverse backgrounds.
About Alternative Family Services
Alternative Family Services is a Foster Family, Adoption and Mental Health Agency that has been serving abused and neglected children in our community since 1973. Our mission is to support vulnerable children and families in need of stability, safety, and well-being in communities. We provide a wide range of foster, adoption, mental health and transition-aged youth services in English and Spanish. We have eight locations throughout the Bay Area and over 200 employees. We celebrate diversity, equal opportunity, and excellence.
Responsibilities and What You'll Do
Build relationships with community-based, social service, healthcare and other partner organizations throughout the San Francisco Bay Area to increase awareness of ECM services and generate new client-member enrollment.
Identify and engage with community-based, social-service or healthcare organizations to generate new client-member enrollment and strengthen community partnerships
Plan, coordinate and participate in community outreach events to increase awareness and enrolment of ECM services, foster relationships with prospective clients, and generate new client-member enrollment
Serve as the member's primary point of contact, providing individualized and comprehensive care management
Develop person-centered care plans in partnership with members, their families or support systems, and the care team
Meet with client-members in their homes and communities to assess needs, provide support, and help remove barriers to care
Help client-members navigate health care and social service systems and connect them to appropriate providers and community resources across multiple systems
Coordinate referrals and follow up to ensure client-members successfully access recommended services
Maintain regular communication with health plans, providers, community-based organizations, and other members of the interdisciplinary care team
Advocate for members and help ensure their preferences, goals and needs remain central to their care
Maintain accurate and timely documentation in accordance with organizational, Medi-Cal, and health plan requirements
Maintain confidentiality and compliance with HIPAA and applicable privacy standards
Monitor member progress and update care plans as needs and circumstances change
Participate in care team meetings, case consultations, and other activities designed to improve coordination and outcomes
Respond appropriately to urgent member needs and help connect members to crisis or emergency resources when necessary
Qualifications Ability to obtain and maintain fingerprint and government and Agency required background clearances
CPR/First Aid certification
Valid California driver's license with an acceptable driving record, auto insurance showing as an insured driver on the policy and vehicle registration
A bachelor's degree in a social science related field; or an associate degree in a social science related field and have at least six months experience in working with emotionally disturbed children or children who have a serious behavioral problem; or at least two years of experience working with emotionally disturbed children or children who have a serious behavioral problem, and who demonstrate a combination of education, skills, and experience
Experience providing case management, care coordination, social services, behavioral health services, health care services, or related support to individuals with complex needs
Experience as an outreach coordinator and comfortability with public speaking
Knowledge of county and community resources and the ability to connect members to social service programs
Strong interpersonal and communication skills
Experience working with individuals experiencing complex medical, behavioral health, housing, food insecurity, or other social needs
Ability to maintain accurate documentation and manage multiple cases, deadlines, and follow-up activities
Ability to work independently while collaborating effectively with an interdisciplinary care team
Commitment to diversity, equity, inclusion, cultural humility, and person-centered care
Able to interact with co-workers, county representatives, and other treatment team members as part of a cooperative team
Possess a high level of integrity, honesty and strong work ethic
Experience working with Medi-Cal members or within a Medi-Cal managed care environment preferred
Experience working with electronic health records systems
Bilingual in English and Spanish is preferred
Driving Requirements
This position requires the employee to work out in the community throughout the SF Bay Area. Thus, requires possess a valid CA driver's license, current vehicle registration and valid automobile insurance in their name. Access to vehicle in safe working order is necessary.
We Offer A professional and supportive work environment
$21-$24/hour
$1.20 per hour for Bilingual Pay (Spanish Only)
IRS standard mileage reimbursement
Generous Sick Time accrual
Full-time staff receive a benefits package which includes: Medical
Dental
Vision
Chiropractic & Acupuncture
Flex-spending options
Life and disability insurance
403(b) option
Over 8 weeks time off annually! (11 vacation days the first year - accruals starting on your 1st day and progress up to 20 days a year! 11 paid holidays including your birthday off & 12 sick days annually!)
AFS makes substantial monthly contributions on your behalf to keep out of pocket premiums at an all time low!
We are an Equal Opportunity Employer. We do not discriminate on the basis of Ancestry, Age, Color, Disability, Genetic Information, Gender, Gender Identity, Gender expression, Marital status, Medical condition, Military or veteran status, National origin, Race, Religion, Sex and Sexual orientation. #now hiring #job alert
Worksite address
sacramento, CA, 95828, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.