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Job description
Bring your post-production expertise to a fast-paced 24/7 support team helping keep production and post-production workflows moving smoothly. This role focuses on troubleshooting, media access, and operational support for a collaborative environment with potential to grow into a longer-term opportunity.
Responsibilities
Provide responsive support to production, post-production, and vendor partners when workflows are blocked
Help ensure coverage for a rotating on-call schedule as part of a 24/7 support model
Assist with getting media into the cloud and remotely accessing machines for troubleshooting
Investigate technical issues, identify what is happening, and help drive toward resolution
Support weekend and after-hours coverage needs as part of the team’s operating structure
Collaborate closely with team members to maintain reliable support across production timelines
Contribute to an environment that may support future long-term opportunities based on team needs and performance
Skills
Hands-on experience in post-production support, operations, or a related technical role
Strong troubleshooting skills with the ability to work through technical issues methodically
Familiarity with post-production workflows and media handling
Experience supporting remote systems or machines
Clear communication and a service-oriented mindset
Ability to work well in a team-based support environment
Flexibility to participate in on-call coverage and evolving support expectations
Preferred Skills
Background as an imaging technician or in post-production operations
Experience working in a high-volume, time-sensitive support setting
Comfort collaborating across multiple teams and vendor partners
Ability to adapt quickly to changing priorities and support needs
Interest in contributing to a scalable, always-available support model
Availability to work onsite in Los Angeles several days per week for collaboration and onboarding
Horizontal is committed to creating an inclusive workplace where diverse perspectives are valued, respected, and supported. We welcome candidates from all backgrounds and are dedicated to fostering equity, belonging, and opportunity throughout the hiring process and beyond.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $50 - $87 per hour based on qualifications and experience.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.