About this opportunity
Initi8 Recruitment lists this Support Engineer - Start-up - NYC opportunity in new york city (brooklyn), New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Support Engineer | Fix It Once, Automate It Forever | NYC Start-Up
The Opportunity
This isn't a traditional support role. You'll be solving technical customer problems and then making sure the AI can solve them next time.
You'll investigate issues across the product, APIs, integrations and data, fix them quickly, and turn what you've learned into knowledge, tools and workflows for the AI agents.
The goal is simple: don't solve the same problem twice.
What You'll Do
Own and resolve technical customer issues
Debug problems across the product, APIs, integrations and data
Turn customer issues into agent knowledge, tools and workflows
Improve the AI agents' ability to diagnose and resolve problems
Identify recurring issues and work out how to eliminate them
About You
You're naturally technical and don't stop at the surface-level answer. When something breaks, you want to understand why.
You have 1–5 years' experience in technical support, support engineering, solutions engineering, software engineering or a similar role.
You're comfortable working with APIs, databases and basic SQL or code, and you're genuinely interested in AI agents and automation.
Most importantly, you're resourceful. You like figuring things out yourself, taking ownership and working in an environment where there isn't always a playbook.
Why Join?
Most support roles involve solving the same problems repeatedly.
Here, every problem is an opportunity to improve the product and teach the AI how to handle it next time.
You'll work closely with founders and engineers, get exposure across product, engineering and AI, and have a genuine opportunity to shape how the company supports its customers as it scales.
The Company
You'll be joining a high-growth NYC technology startup at an exciting stage of its growth.
The team is technically strong, ambitious and moving quickly, with a culture built around ownership and solving problems rather than following a rigid playbook.
You'll have the opportunity to work closely with senior leadership and engineering, take real ownership from day one and help shape the product as the company scales.
Location
New York City — full-time, on-site 5 days a week.
Compensation
$120,000–$160,000 + equity
If you're a Support Engineer who wants to go beyond tickets and actually build the systems that solve customer problems, we'd love to hear from you.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.