Job description
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer success / support operations Evaluator
Type:Contract
Compensation:$80–$120/hour
Location:Remote
Role Responsibilities
Evaluate AI-generated artifacts against domain-specific quality rubrics.
Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
Provide clear, structured written feedback to improve AI outputs.
Collaborate with teams to ensure high-quality deliverables.
Work independently and asynchronously to meet deadlines.
Qualifications
Must-Have
5+ years of relevant professional experience in Customer success / support operations.
Native or professional fluency in English.
Highly proficient in Microsoft Office and Google Workspace, especially Slides.
Preferred
Advanced degree (Master's or higher) from a reputable institution.
Application Process (Takes 20–30 mins to complete)
Upload resume
AI interview based on your resume
Submit form
Resources & Support
For details about the interview process and platform information, please check:
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PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.