About this opportunity
Kalshi Inc lists this Support Operations opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
KalshiKalshi has defined a new category: prediction markets. Kalshi allows people to trade on the outcome of any events and turn any question about the future into a financial asset. Kalshi fought for years and legalized prediction markets in the US for the first time in history, is currently the fastest growing financial market in America, and has thousands of markets across politics, economics, financials, weather, tech, AI, culture and more.We believe prediction markets have the potential to be the largest financial market because they turn anything into a financial position.Our vision: well… build the largest financial market on the planet.Our mission: bring more truth to the world through the power of markets.Our culture is simple: we hire really talented people, work really hard, and enjoy the climb. We are looking for ambitious and exceptional people to join our (relatively small) team to help us build the next generation of financial markets.Role RoadmapWe're expanding our Support Operations function to deliver exceptional user experiences as Kalshi's user base grows. As a frontline representative of the company, you'll help users navigate prediction markets, resolve issues, and get the most out of our platform. You'll combine strong communication skills, operational rigor, and market knowledge to support users with speed, clarity, and empathy.You'll work across Support, Operations, Product, and Engineering to improve processes, identify patterns in user behavior, and elevate the quality and reliability of our support ecosystem. This is a high-impact role based in our NYC office.What You'll DoUser SupportRespond to user inquiries across email, social channels, and other support touchpoints with speed and accuracyGuide users through account setup, trading mechanics, verification, and platform featuresTroubleshoot issues, diagnose root causes, and escalate complex technical problems when neededManage sensitive user situations with professionalism, clarity, and empathyOperations & Process ImprovementMaintain and optimize support workflows, documentation, and knowledge base contentIdentify patterns in user issues and collaborate with Product and Operations to address root causesTrack and analyze key support metrics (response time, resolution rate, CSAT, issue type frequency)Contribute to internal support playbooks, standard operating procedures, and tooling improvementsMarket & Product ExpertiseDevelop a deep understanding of prediction markets, event contracts, and trading mechanicsStay up to date on Kalshi's market offerings, platform updates, and new featuresEducate users on prediction markets and how they can be applied in real-world contextsProvide insights to Product, Engineering, and Operations teams based on recurring user feedbackWhat You BringRequired:2+ years of experience in customer support, operations, customer success, or a related roleExceptional written and verbal communication skills, with the ability to explain complex concepts clearlyStrong problem-solving and critical thinking abilitiesComfort with technology and learning new tools quicklyHigh attention to detail and strong organizational skillsAbility to work independently and manage multiple priorities in a fast-paced environmentBonus Points:Experience in fintech, trading platforms, marketplaces, or other regulated environmentsFamiliarity with prediction markets, event contracts, or financial productsExperience building or improving support processes, tools, or workflowsNYC Pay Transparency DisclosureSalary Range: $90,000–$105,000 annually, plus equity and benefits. This range reflects current market data for this role. Kalshi has minimal hierarchy and broad variance in experience levels within each title; if your compensation expectations exceed this range, we encourage you to reach out — we're always happy to discuss.Our CultureMeritocracy is at our core, and we value people who take ownership and figure (usually hard) things out. We dream big. We love our craft deeply and are proud of what we put out in the world. We are committed to our vision of building something big… but also useful: a product that brings more truth through the power of markets.Kalshians are Kalshi's most important asset: we pick Kalshians carefully, so we trust them fully on day 1.Commitment to Equal OpportunityKalshi is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer. We believe it is our collective responsibility to uphold these values and encourage candidates from all backgrounds to join us in our mission. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, veteran status, age, or any other protected characteristic per federal, state, or local law.
Worksite address
new york, NY, 10286, US
Who can apply
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