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Job description
Job Description
nThis position is responsible for assisting the Department Manager in the administration and supervision of the Mortgage Loan Servicing Department and employees in the timely and accurate completion of all tasks and member request's regarding their first mortgage loan (including, but not limited to, FNMA conforming products, CHFA, El Paso Bond program, FHA and VA), construction loans, land loans and employee loans. This individual will also be responsible for day to day monitoring of the Mortgage Loan Servicing Staffs workload, monitoring and assigning tasks and member requests as necessary, assisting with training, participating on the management team, assisting with work priorities, implementing new requirements, streamlining workflows where possible, and member/staff complaint resolution. They will remain informed of current practices in Mortgage Loan Servicing. They will assist in developing internal work procedures and policies consistent with departmental and overall Credit Union goals.
nEssential Functions
nnMortgage Loan Servicing Operational OversightnnAddress escalated member concerns.
nProvide support answering questions relating to guideline and regulatory interpretations.
nLiaison for escalated situations for internal and external members, and 3rd party vendors.
nAssist with daily frontline workload as necessary.
nAssessing and prioritizing the daily workload.
nPipeline management.
nStaff scheduling.
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nMortgage Loan Servicing Staff Alignment / Department DevelopmentnnCoach and develop staff weekly.
nAddress personnel issues / best practices as needed.
nWrite and deliver performance evaluations.
nAssess and revise performance standards to align with strategic department goals / regulatory changes.
nResearch, recommend, and implement approved process and/or procedural changes.
nWork on special projects as needed for revision of department standards (for example, researching various regulatory or investor guidelines, emerging industry standards / technology)
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nBank Secrecy ActnnRemains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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n nnQualifications:
Qualifications
nMinimum Formal Qualifications for this Position:
nnPreferred: Bachelor's Degree in Finance, Business Administration, Accounting, Economics, Management, Marketing, Sociology, Sales Management, or Organizational Leadership.
nRequired: 2+ relevant lending, insurance, or financial services experience.
nRequired: 1+ years supervisory or team leadership experience.
n nTechnical or Specialized Knowledge/Skills:
nnAdvanced conflict resolution and problem solving skills.
nAbility to lead by example and be a positive role model to others.
nPossess leadership abilities.
nSelf-motivated.
nAbility to give oral presentations to a group.
nAbility to recognize needed improvements and take necessary steps to implement changes.
nStrong interpersonal communication skills.
nAbility to coach and mentor staff, providing support and direction.
nAble to train staff with clear and concise communication orally and in written form.
nDisplay positive, professional disposition/behavior.
nExtensive working knowledge of 1st mortgage products that may include Conventional, FHA, VA, construction, land and portfolio investment properties loans.
nExtensive knowledge of investor and lending regulatory guidelines.
nIn depth understanding of the note and Deed of Trust and how they impact the servicing of the loan.
nAbility to analyze insurance claim adjuster reports, repair estimates, repair contracts, county requirements, and recognize potential red flags/fraud.
nAbility to analyze and problem solve to create positive outcomes for all interested parties.
nAble to make sound decisions in all aspects of the job.
nOrganized, detail oriented, flexible and able to multi- task in an ever-changing environment.
nAbility to prioritize/manage workload and allocate resources.
nInitiative to meet and/or exceed job standards and willingness to take on other tasks that aren't part of their regular job.
nAbility to work with peers in other departments for necessary crossover functions.
nProficient with the Microsoft Office Suite (Word, Excel, Outlook).
n nAdditional Information
nPAY RANGE: $71,000 to $83,000 Annually + 10% Annual Target Bonus(S15).
nFinal compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.
nBENEFITS:
nnGenerous 401(k) match
n401k Discretionary Profit Sharing
nHealth Insurance
nDental Insurance
nVision Insurance
nLife Insurance
nShort Term and Long Term Disability
nHealth Savings Account with company contribution
nEmployee Assistance Program
nPaid Vacation, Sick, Floating Holidays and Volunteer Time Off
nPaid Holidays
nTuition Reimbursement
nPaid Parental Leave
n nWe anticipate this position to close on 09/02/2026. Please submit your application at your earliest convenience to be considered.
nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities.
nnCompensation:
$70,000-$70,000 per year
Worksite address
colorado springs, CO, 80509, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.