About this opportunity
Jobtailor lists this Sustaining Software Engineer opportunity in houston, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Provide second-level technical support for software products and automation systems, ensuring efficient issue resolution.
Utilize Jira Service Management to track, prioritize, and resolve issues, maintaining an organized approach.
Conduct root cause analysis on software and system issues, proposing effective solutions for field-identified problems.
Develop and maintain customer-specific software configurations, ensuring optimal performance and customization.
Drive continuous improvements to deployment processes and support tools, streamlining operations.
Engage in software development and enhancements, creating advanced diagnostic utilities for field support.
Maintain and update virtualized test and training environments, ensuring accurate representations for testing.
Collaborate with customers and internal teams to identify product improvement opportunities, enhancing reliability.
Update firewall configurations and security policies using approved scripting and automation tools.
Administer web applications, manage user access, and release configuration files for seamless application deployments.
Requirements
Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
Experience supporting industrial automation, control systems, or complex software applications is essential.
Strong troubleshooting skills and expertise in root cause analysis for integrated software and hardware systems.
Knowledge of networking architecture, firewall administration, and troubleshooting is a must.
Experience administering Linux-based systems and familiarity with AWS cloud services is preferred.
Experience with web application administration, user access management, and configuration management.
Proficiency in SQL, Linux, Python, and virtualization technologies (VirtualBox, VMware, or Hyper-V).
Field experience supporting industrial automation systems is an asset.
Excellent communication skills for effective collaboration across cross-functional teams.
Willingness to travel domestically and internationally as required for customer support and field deployments.
Core Competencies
Demonstrates expertise in providing second-level technical support for software products and automation systems, with strong skills in troubleshooting, root cause analysis, and software configuration management. Proficient in utilizing tools like Jira Service Management and scripting for firewall administration and automation.
Highest-signal resume keywords
Technical Support
Root Cause Analysis
Linux Administration
SQL Proficiency
Web Application Administration
ATS Optimization Keywords
Hard Skills
Troubleshooting
Root Cause Analysis
SQL
Python
Linux
Virtualization Technologies
Firewall Administration
Configuration Management
Automation Systems
Networking Architecture
Soft Skills
Communication Skills
Industry Keywords
Industrial Automation
Control Systems
Software Applications
User Access Management
Deployment Processes
Tools & Technologies
Jira Service Management
AWS Cloud Services
VirtualBox
VMware
Hyper-V
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Worksite address
houston, TX, 77246, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.