SVP Commerce

Job description

Position Summary

The SVP, Commerce is responsible for leading multiple client spokes, overseeing a portfolio of strategic accounts, and ensuring the delivery of exceptional client outcomes at scale. This role serves as a senior business leader accountable for client satisfaction, revenue growth, operational excellence, talent strategy, and organizational health across multiple teams.

Agency

Flywheel

Job Function

Consulting

Job Subfunction

Brand Consulting

Job Description

The SVP, Commerce is responsible for leading multiple client spokes, overseeing a portfolio of strategic accounts, and ensuring the delivery of exceptional client outcomes at scale. This role serves as a senior business leader accountable for client satisfaction, revenue growth, operational excellence, talent strategy, and organizational health across multiple teams. This role acts as the connective leader between client teams, functional leadership, and executive stakeholders, ensuring resources, capabilities, and talent are aligned to support both current business needs and future growth opportunities.

Key Responsibilities

Portfolio & Client Leadership

Own the health and performance of a multi-spoke client portfolio.

Build and maintain executive-level relationships with key client stakeholders.

Ensure consistent delivery excellence, client satisfaction, and commercial performance across all accounts.

Anticipate client needs and identify opportunities for growth, innovation, and expanded partnerships.

Serve as the senior escalation point for complex client, operational, and organizational challenges.

Business Leadership

Accountable for portfolio revenue, profitability, utilization, and growth targets.

Partner with executive leadership to develop and execute strategic plans that support business objectives.

Drive resource planning and investment decisions to ensure scalability and operational efficiency.

Lead forecasting, workforce planning, and capacity management across multiple spokes.

Identify and address systemic risks, gaps, and opportunities across the portfolio.

Talent & Organizational Leadership

Lead, coach, and develop a team of spoke leaders and senior managers.

Build a strong leadership bench and succession pipeline.

Drive employee engagement, retention, and performance management initiatives.

Champion a culture of accountability, collaboration, innovation, and inclusion.

Ensure teams have the skills, structure, and support needed to meet evolving client demands.

Operational Excellence

Establish and enforce standards, processes, and governance across spokes.

Drive consistency in client delivery, reporting, staffing, and performance management.

Partner with functional leaders to improve workflows, capabilities, and service offerings.

Lead continuous improvement initiatives that enhance efficiency, quality, and scalability.

Growth & New Business

Partner closely with commercial and growth teams to support new business opportunities.

Ensure readiness of talent, capabilities, and delivery models to support expansion.

Contribute to pitch strategy, solution development, and executive presentations.

Identify emerging market trends and client needs that can inform future service offerings.

Qualifications

12+ years of leadership experience in client services, commerce, media, marketing, consulting, or related industries.

Proven success leading large-scale client portfolios and multiple teams or business units.

Strong commercial acumen with experience managing revenue, profitability, and operational performance.

Demonstrated ability to lead leaders and build high-performing organizations.

Exceptional executive presence, communication, and stakeholder management skills.

Experience navigating complex organizational environments and driving transformational change.

Success Measures

Portfolio revenue growth and profitability

Client retention, satisfaction, and expansion

Employee engagement, retention, and leadership development

Operational efficiency and delivery excellence

New business support and growth contributionOrganizational health and succession readiness

Leadership Expectations

Think and act as an enterprise leader, balancing client, employee, and business priorities.

Develop future leaders and strengthen organizational capability.

Drive strategic alignment across teams, functions, and stakeholders.

Confidential - Not for Public Consumption or Distribution

Lead with transparency, accountability, and a growth mindset.

Champion innovation and continuous improvement across the organization.

$250,000 - $300,000 USD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice:

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

EOE/AA/M/D/V/F.

$250,000 - $300,000 USD

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Worksite address

new york, NY, 10261, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.