SVP, Head of IT Business Office

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

SVP - Head of Business office for GB IT to the CIO serves as the strategic and operational integrator for the IT organization, ensuring alignment between strategy, portfolio execution, financial outcomes, and business value delivery. This role enables a 360° view across IT by connecting portfolio management, business engagement (BRMs), and enterprise priorities—driving disciplined governance, performance transparency, and executive decision-making.

How you'll make an impact

Core Accountability Pillars

IT Business Office, PMO & Portfolio Management (35%)

Lead the IT Business Office and PMO functions as the operational backbone of IT

Cross-program dependency management and execution oversight for all Project and Program managers creating a centralized PMO

Integrate with Business Relationship Managers (BRMs) and Portfolio Management (PPM) to ensure demand alignment with business priorities

Drive connection between IT strategy, portfolio roadmap, demand-capacity management and execution delivery

Standardize program governance, reporting frameworks, and delivery discipline

Deliver enterprise-level reporting and executive updates

Outcome: A fully integrated, strategy-aligned portfolio with predictable and disciplined execution

IT Finance & Value Realization (25%)

Own IT financial governance, including budget planning, forecasting, and variance management

Drive investment prioritization and portfolio trade-offs aligned to strategic objectives

Establish ROI tracking and benefits realization discipline across all major programs

Lead cost optimization initiatives to reduce low-value spend and improve productivity

Deliver transparent financial reporting and insights at portfolio and executive levels

Outcome: Strong financial discipline with clear linkage between spend and business value

Strategic Integration & Executive Alignment (20%)

Orchestrate a 360° enterprise view of IT by integrating:

Strategy

Portfolio execution

Financial performance

Business demand (via BRMs)

Own and drive Quarterly Business Reviews (QBRs) and IT Deep Dives with CIO, CEO, and CFO

Provide single-pane-of-glass insights to support executive decision-making and trade-offs

Ensure alignment between enterprise priorities and IT delivery commitments

KPI / OKR Management (Performance Engine) (10%)

Own end-to-end OKR lifecycle (definition, alignment, tracking, reporting)

Establish and govern standardized KPI frameworks across delivery, operations, cost, quality, and business outcomes

Maintain a single source of truth for IT performance dashboards

Drive structured monthly and quarterly performance reviews with leadership

Provide proactive insights, risk signals, and escalation triggers to CIO

Outcome: Transparent, measurable performance with clear traceability from strategy to execution

IT Risk, Compliance & Enterprise Interface (10%)

Oversee IT’s risk and compliance posture (security, audit, regulatory, policy adherence)

Ensure timely closure of audit findings and proactive risk mitigation

Act as the primary interface between IT and global enterprise functions (Finance, Risk, Operations, etc.)

Coordinate enterprise-level decisions, escalations, and governance forums

Ensure alignment with enterprise IT policies, standards, and regulatory expectations

Outcome: Strong governance, reduced risk exposure, and seamless enterprise alignment

Key Cross-Cutting Responsibilities

Trusted advisor to CIO on strategy, operating model, and execution priorities

Drive operating model maturity (federated model alignment, decision rights, governance clarity)

Ensure high-quality executive communication (board-level, CEO/CFO updates)

Foster a data-driven, accountable performance culture across IT leadership

About You

15+ years experience across IT strategy, PMO, finance, or transformation leadership

Strong combination of strategic thinking, financial acumen, and execution rigor

Proven ability to operate and influence at CIO/CEO/CFO levels

Exceptional structuring, communication, and stakeholder orchestration skills

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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Worksite address

rolling meadows, IL, 60008, US

Who can apply

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