Job description
Gear Specialist
Full-time | Remote
As a Gear Specialist you will provide world class customer service with zero mistakes, constant improvement, steady growth and profitable sales. Project Specialists should always be team players, possessing a light & friendly attitude, positive disposition, appreciative mindset of co-workers strengths, forgiving of co-worker weaknesses, value of shared credit and losses while supporting the team goal/budget. We wish you to enjoy your daily job, enjoy your co-workers, stay motivated daily.
Primary Duties & Responsibilities
Develop & Maintain relationships with key customers
Support Manager when needed
Support branch operations as needed
Partner with outside sales people as opportunities warrant
Partner with manufacturer sales people as opportunities warrant
Review plans, specs, addendums, customer RFQ and prepare responsible bids & quotes
Close clean & profitable orders
Assist co-workers with product and market knowledge
Stay Current with industry trends and products
Knowledge, Skills and/or Abilities
Provide quote to all CRFQ on or before date requested
Provide accurate pricing for all line items in JobTrack
Review manufacturer/vendor bills of material for accuracy as well as terms and conditions
Provide NoBid to customer and OS when choosing to no quote a CRFQ
Use JobTrack QMS report to follow up on projects quarterly
Close a lost job in JobTrack with feedback when provided
Utilize GearPM to create GOT once PO is obtained from customer
Provide Turnover sheet to GearPM when turning over an order
Review manufacturer/vendor submittal package for accuracy and thoroughness
Work with PM to deliver a complete, organized submittal package to the customer
Review returned submittal with PM and make appropriate changes as necessary
Create change order quotes within the J# of the project in JobTrack
Reach out when overwhelmed or unable to respond in a timely manner
Answer/acknowledge email within four hours
Answer/acknowledge voice mail in four hours
Use email out of office reminder
Add time off to team Google Calendar
Set updated voicemail message stating time off
Express or highlight all concerns or obstacles to manager
Take ownership of problems and work toward full, agreeable resolution. Don’t hide even when it’s terrible.
Embrace change and suggest better methods of operation, question why we do things.
Do not participate in company gossip or idle chatter
Always support the gear team and the company, don’t speak disparaging about either
Show respect to all employees regardless of age, intelligence, gender or race
Build relationships with customers and vendors that lead to profitable orders
Contribution to team Hit Rate and profitability (volume, margin, breakage/losses)
Seek & Offer Customer Feedback
Seek & Offer Coworker Feedback
Seek & Offer Vendor Feedback
Participate in Training, suggest and line up team lunch & learns.
Work with new employees to on-board, train & integrate into the team.
Keep good notes and documentation in regards to bids, buys, and orders
Keep up to date and utilize the Google Vendor Sheet
Software
SE Advantage, MySE, JobTrack, Adobe/Bluebeam, Microsoft Word & Excel, Google Mail, Google Drive, Google Docs, Google Sheets, Google Calendar, Order Entry, Colonial Info System, Zoom Phone, MyAsco, Littelfuse, Mersen EP, Mersen Fuse-Ion
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s Degree Preferred in Business or similar major
Ability to work overtime as necessary
Strong problem solving skills
Please note that the assessments that will be sent to you are a mandatory part of the application process along with your resume. Please refer to the email you receive in reply to complete the OAD & Wonderlic assessments.
Who is Colonial Electric? We are Colonial Electric Supply, the #1 supplier of commercial electrical and lighting components in the tri-state area. That means we keep the lights on, the electricity flowing, and the factories bright and humming.
Our Team- At 500 strong and growing, our team is the fastest and smartest in the lighting and electrical supply business, with the most contracts because we love to win! If you’ve read this far, we’re betting you like to win too.
A Delightfully Simple Work Culture- You’ll enjoy Colonial Electric because our workspaces and people form a family culture—very different from the corporate world.We are always looking to promote from within and due to our dedicated training team, many have been promoted within the first year!
Work-Life Balance: We are privately-owned and led by men and women of strong character. That means we value the health and happiness of the people who work with us. We’ve made work-life balance a point of pride for 90 years. Back in 1925, we called it “respect.” Everyone who joins Colonial Electric is a respected member of our team.
Check Out our Benefits
Medical Insurance
Dental Benefits
Vision Benefits
For every $1.00 saved, Colonial will match it by 25% up to 6% of your annual salary
Life Insurance & AD&D Insurance At Zero Cost- Colonial Electric offers all full-time employees life and accidental death and dismemberment insurance (AD&D) at zero cost. We pay 100% of your Reliance Standard policy and, in the event of injury or death, your beneficiaries receive insurance payouts immediately.
Colonial offers many additional benefits for employees and their families! Feel free to inquire about our complete benefits guide during the interview process.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.