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Job description
Junior Systems Administrator / Tier 2 Support Technician
Job Summary
The Junior Systems Administrator / Tier 2 Support Technician provides hands-on technical support and system administration for enterprise Windows and Red Hat environments in regulated, mission-critical settings. This role supports federal, healthcare, pharmaceutical, and private-sector organizations by administering Active Directory, managing endpoint deployments, enforcing security controls, and resolving Tier 2/3 incidents. The position requires strong troubleshooting skills, experience with modern device management tools, and the ability to operate within SLA-driven service environments.
Key Responsibilities
Administer and maintain Active Directory user accounts, security groups, permissions, and authentication policies
Provide Tier 2 / Tier 3 technical support for Windows 10/11, Windows Server, and Red Hat systems
Deploy, reimage, and configure endpoints using SCCM, Intune, and PXE imaging
Perform system patching, OS upgrades, BIOS, and firmware updates
Configure and support Azure AD, Multi-Factor Authentication (MFA), PIV authentication, and BitLocker recovery
Monitor, manage, and resolve incidents using ServiceNow while meeting SLA requirements
Support Windows and macOS systems in regulated enterprise environments
Utilize PowerShell to manage user accounts, mailboxes, and permissions
Assist with endpoint security, asset management, and compliance controls
Mentor and support Tier 1 technicians as needed
Maintain technical documentation and follow federal IT best practices
Required Skills & Technologies
Windows Server, Windows 10/11
Active Directory, Azure AD
Red Hat Linux administration
SCCM, Intune, PXE Imaging
MFA, PIV, BitLocker
Patch Management & Endpoint Security
ServiceNow
PowerShell scripting
Tier 2 / Tier 3 Desktop & Systems Support
Education & Certifications
Bachelor's degree in Business Administration or related field
Associate degree in Mass Communications or related field
CompTIA A+
Microsoft Certified Database Administrator
CompTIA Security+ (expected)
Experience Level
6+ years of experience supporting enterprise IT environments across federal and commercial organizations.
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.