About this opportunity
Bowman Williams lists this System Engineer/ IT Manager - MSP Industry opportunity in houston, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Base Pay Range
$100,000.00/yr - $110,000.00/yr
Additional Compensation Types
Annual Bonus
System Engineer / Team Lead – Hybrid (Houston, TX)
$100K–$115K + Benefits
Join a rapidly growing Microsoft and Google Cloud partner that’s redefining client support through a white-glove, client-first experience. We’re not about being the cheapest — we’re about delivering excellence, seamless onboarding, faster ticket resolution, and crystal-clear communication that makes every client interaction stand out.
About the Company
We empower businesses on their cloud journey with innovative IT support and solutions — managing everything from on-premises infrastructure to cutting-edge cloud environments. Our focus is on lasting partnerships, team growth, and a collaborative culture that values skill-building and client satisfaction.
What You’ll Do
Lead, mentor, and develop the L1 support team, managing performance, PIPs, and career growth
Build trusted client relationships and serve as a key technical contact
Manage and troubleshoot diverse IT systems: networks, servers, desktops, phones, cloud services
Monitor and optimize Azure environments for security, compliance, and cost efficiency
Use Intune and other tools for endpoint management, patching, and security enforcement
Handle L1, L2, and some L3 escalations with a focus on Microsoft technologies
Lead projects that improve client security, collaboration, and operational efficiency
Who You Are
Must have MSP industry experience
Experienced with 5+ years in escalation support and team leadership
Skilled at coaching, performance management, and building strong teams
Comfortable developing PIPs, career paths, and growth plans
Proactive, organized, and client-focused with excellent communication skills
Competitive salary: $100K to $115K
401(k) + matching
Health, dental, and vision insurance
Paid time off and parental leave
Bonus opportunities
Hybrid schedule: 4 days onsite, 1 day remote
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Information Services and IT Services and IT Consulting
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Worksite address
houston, TX, 77246, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.