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Job description
Benefits
Commission
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Donation matching
Employee discounts
Job Overview
As a Retail Store Manager, you’re ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world. Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.
Job Responsibilities
Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
Own store success and take ownership for store employees’ work‑related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
Always maintain a neat clean organized store environment.
Seek to hire store employees who are passionate about building long‑lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
Support your team through development, training, mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
Support team initiatives and create an inclusive environment.
Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
Ensure store employees meet and/or exceed defined, monthly success measurements.
Meet or exceed sales goals for the store.
The experience you’ll bring
2 years wireless retail experience, high volume preferred
Bachelor’s degree, preferred.
Knowledge, Skills and Abilities
Communication (Required)
Microsoft Office (Required)
Store Management (Required)
Store Operations (Required)
Customer Service (Required)
Requirements
2-4 years Management experience in retail sales (Required)
2-4 years Sales & sales management experience (Required)
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
What’s in it for you
Competitive base pay, plus commission
Benefits for part‑time and full‑time associates
Medical, dental and vision benefits
401K Plan
Generous paid time‑off programs
Phone service discounts
Serious growth potential for your career
Considerations
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Luna Wireless we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Equal Opportunity Employer
At Luna Wireless, a T-Mobile Premium Retailer, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non‑binary people, and parents to apply. We are an equal‑opportunity employer and welcome everyone to our team.
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Worksite address
fayetteville, NC, 28305, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.