About this opportunity
AAA Mid-Atlantic lists this Tag & Title Training Specialist opportunity in king of prussia, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
AAA Club Alliance
is seeking a
Tag & Title Training Specialist
to join our team in the
King of Prussia, PA
location, where you will play a key role in supporting members with a variety of motor vehicle services. This position combines customer service, administrative expertise, and attention to detail to ensure transactions are completed efficiently and accurately. Base Salary:
The starting base compensation for this position is $24.64 to $31.45/hourly. Medical, dental, vision, retirement plans, and more.
~Paid Time Off:
3+ weeks accrued in your first year and holiday time off
~ Work Schedule:
Monday-Friday 8AM-4PM; Professional development programs and tuition reimbursement
The primary duties of the Tag and Title Training Specialist are to:
Develops in house training programs as assigned. Designs and/or updates job aids and reference materials such as outlines, handbooks and procedural manuals created for training purposes and/or distributed via hard copy, e-mail and/or Club Intranet.
Organizes and conducts training sessions. Plans, organizes and instructs others on state specific Transaction Training including vendor/state specific systems and best practices.
Critically examines the trainees’ understanding and progress and makes necessary adjustments to the program. Gathers, analyzes and discusses Associate training needs with Tag & Title Business Manager.
Identifies areas of the process that need clarification, provides training to Tag & Title authorized associates and uses the information to adjust the program and reference materials. Respond to customer inquiries received via AAA.com. Respond to procedural questions via phone, e-mail and in person.
Remains current on policies and procedures, as well as new developments involving DMV Regulations and disseminates information.
Must maintain a satisfactory criminal history and meet all state specific legal requirements for this job.
obtain PennDOT Certified Trainer Certification designation within one year of hire.
Ability to learn, retain and communicate State specific Vehicle Code Regulations pertaining to Vehicle and / or Driver License applications required to complete client transactions.
Working Knowledge of Department of Motor Vehicles (DMV) regulations, State specific computer programs and the ability to interpret documents such as technical data, operating and maintenance instructions, and procedure manuals, preferred.
Proficient in the use of Microsoft Office, especially Power Point, Internet and competent keyboarding skills to accurately and efficiently complete daily work assignments. Ability to operate PC based software and computer programs.
Willingness and ability to travel as needed.
Full time Associates
are offered a comprehensive benefits package that includes:
~ Medical, Dental, and Vision plan options
~ Paid company holidays
~ Continual learning reimbursement up to $5,250 per year
~ ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Customer Service
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.