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Job description
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview
The Senior Talent Acquisition Partner will lead recruiting for high-impact Go-to-Market roles across North America, including Sales, Solution Consulting, Marketing, and Customer Success. You will combine proactive sourcing, AI tools, market intelligence, and recruiting data to build strong talent pipelines and advise leaders on hiring strategy. Your work will help Genesys attract the talent advancing its cloud and AI-powered customer experience solutions.
Key Responsibilities
Own end-to-end recruiting for Go-to-Market roles across North America
Build talent pipelines through proactive sourcing, talent mapping, referrals, and targeted outreach
Engage passive talent using LinkedIn, Boolean search, social platforms, and talent databases
Apply AI tools to improve sourcing, research, market mapping, and recruiting productivity
Partner with leaders on talent profiles, market conditions, and hard-to-fill roles
Use recruiting data and market intelligence to improve hiring outcomes
Required Qualifications
3+ years of Sales or Go-to-Market recruiting experience, including passive candidate sourcing
Recruiting experience in SaaS, cloud software, or a comparable technology environment
Proficiency with AI recruiting, sourcing, or talent intelligence tools
Strong expertise in Boolean search, LinkedIn, talent mapping, and targeted outreach
Proven ability to influence hiring strategy and partner effectively with business leaders
Preferred Qualifications
Experience recruiting specialized AI talent
Experience using AI-powered talent intelligence or sourcing platforms
Compensation
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $85,200.00 - $149,800.00
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.
150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit
Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.
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Worksite address
indiana, PA, 15705, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.