Talent Acquisition Specialist

Job description

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at Connect with NRG on Facebook, Instagram, LinkedIn and X.

Role Overview

We are seeking a driven and agile High-Volume Recruiter to support hiring within our Customer Care organization. This role is responsible for high-volume sourcing and screening activities to deliver qualified, interview-ready candidates to hiring leaders in a fast-paced, metric-driven environment.

The Talent Acquisition Specialist focuses on building candidate pipelines, conducting structured phone screens, and maintaining consistent funnel activity to meet weekly hiring targets. This role partners closely with hiring leaders and recruiting peers to ensure speed, quality, and data integrity while delivering a strong candidate experience.

This position operates within established SLAs and recruiting processes and is expected to manage multiple requisitions and markets simultaneously while maintaining quality standards.

Must work onsite in our Lehi, UT office.

Key Responsibilities

High-Volume Sourcing & Screening Proactively build and maintain pipelines for technical and customer-facing roles across multiple markets

Conduct structured, competency-based phone screens to assess candidate skills, experience, and motivation

Present vetted candidates to hiring managers with clear summaries and recommendations

Maintain weekly and monthly funnel activity targets (screens, submits, interview ratios)

Support hiring velocity while protecting quality standards

Pipeline & Requisition Management Manage multiple open requisitions across markets simultaneously

Maintain consistent candidate flow to support hiring forecasts

Monitor funnel metrics and escalate risks when pipeline gaps emerge

Coordinate interview scheduling and handoffs in partnership with recruiting support teams

Ensure candidate movement aligns with established SLAs

Stakeholder Partnership Partner with hiring managers to clarify role requirements and success profiles

Provide market insights and candidate feedback to improve selection outcomes

Communicate status updates, pipeline health, and hiring risks clearly and consistently

Represent Talent Acquisition as a reliable, solution-oriented partner

Data Integrity & Reporting Maintain accurate and timely documentation in SuccessFactors

Utilize Microsoft 365 tools (Teams, Outlook, Excel, SharePoint) for collaboration and reporting

Track and manage activity against KPIs and SLAs

Ensure candidate records reflect accurate dispositioning and compliance standards

Sourcing Execution Execute targeted outbound sourcing strategies (referrals, job boards, social platforms, community outreach, hiring events)

Engage both passive and active candidates

Contribute to ongoing sourcing strategy improvements

Support hiring events and community recruiting initiatives as needed

Continuous Improvement Follow standardized recruiting processes and contribute feedback for improvement

Maintain consistency in screening quality and candidate experience

Adapt quickly to changing hiring needs and business priorities

Demonstrate ownership of performance metrics and personal development

Required Qualifications

1-3 years of recruiting experience, preferably in high-volume environments

Experience sourcing and screening candidates across multiple channels

Ability to manage competing priorities in a fast-paced setting

Strong organizational and time management skills

Clear and concise written and verbal communication skills

Comfortable operating in a metric-driven environment

Technical Skills

Experience with ATS platforms (SuccessFactors preferred)

Proficiency with Microsoft 365 (Excel, Outlook, Teams, SharePoint)

Ability to interpret and manage recruiting performance metrics

Preferred Qualifications

Experience supporting multi-location or geographically dispersed hiring

Experience recruiting for field, technical, customer service, or sales roles

Familiarity with operating within defined SLAs and performance metrics

Exposure to telecom, home services, utilities, or installation environments

Who Thrives in This Role

You move quickly while staying organized and detail-oriented

You balance speed with quality and protect the candidate experience

You take accountability for your metrics and results

You are coachable, resilient, and motivated by hitting goals

You operate as a reliable partner and team contributor

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

EEO is the Law Poster (The poster can be found at )

Official description on file with Talent.

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.