About this opportunity
Digile lists this Team Lead – End User Services (EUS) Engineering @ Onsite opportunity in bridgewater, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title: Team Lead – End User Services (EUS) Engineering
Department: Information Technology / End User Computing
Reports To: IT Director / Head of Enterprise Infrastructure
Location: On-site / Hybrid
Role Overview
The Team Lead – Executive & End User Services Engineering is a high-profile, dual-track role combining Tier-3 technical leadership with project management and team governance. Acting as the primary technical interface for executive leadership, this position oversees the delivery of seamless white-glove support, identity/lifecycle management, and boardroom AV orchestration while driving end-user platform automation and project delivery across the organization.
Key Responsibilities
Executive Support & Technical Direction: Serve as the primary white-glove technical lead for C-suite executives, board members, and executive administrative teams. Personally oversee high-stakes executive events, hybrid meetings, and integrated boardroom AV/UC platforms to guarantee zero downtime.
Team Governance & Mentorship: Lead, mentor, and task-manage Tier-2 and Tier-3 EUS engineers. Balance daily ticket escalations, establish operational SLAs/KPIs, and ensure consistent delivery standards across all end-user operations.
Technical Project Management: Scope, plan, and execute EUC technology roadmaps (e.g., OS refresh cycles, hardware migrations, automated software deployment, identity consolidation, and AV upgrades). Coordinate deliverables, timelines, vendor management, and stakeholder communications.
Identity & Access Engineering: Oversee secure user identity lifecycles across Hybrid Active Directory and Entra ID (Azure AD), ensuring automated provisioning, robust RBAC, multi-factor authentication (MFA), and zero-trust security controls.
Desktop Platform Automation: Direct the deployment and optimization of modern endpoint management tools (Intune, SCCM, Jamf, Autopilot). Automate image delivery, software distribution, and patch management across Windows, macOS, and mobile fleets.
Vendor & Operations Management: Manage external vendors, AV integration partners, and hardware suppliers to enforce SLAs, optimize hardware procurement, and maintain executive AV/IT inventory.
Qualifications & Requirements
Experience: 10+ years in End User Computing / Desktop Engineering, including at least 2+ years in a lead, supervisory, or technical project manager capacity supporting C-Suite / VIP executives.
Platform Expertise: Deep expertise in Microsoft Intune, SCCM, Windows 11, macOS, and mobile OS management. Hands-on proficiency with Active Directory, Entra ID (Azure AD), PowerShell scripting, and identity automation.
AV & Collaboration Systems: Proven track record running complex boardroom AV infrastructure (Teams Rooms, Zoom Rooms, Crestron, Q-SYS, Shure, and live streaming environments).
Project Governance: Familiarity with ITIL practices (Incident, Problem, and Change Management) and Agile/Waterfall project management methodologies.
Soft Skills: Outstanding communication, emotional intelligence, discretion under high pressure, and the ability to explain complex technical issues clearly to senior leadership.
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Worksite address
bridgewater, MA, 02324, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.