About this opportunity
Kerzner International lists this Team Leader, Reservations (Bozeman, MT) opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Team Leader, Reservations (Bozeman, MT)
( 20890 )
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Job Summary
The Team Leader, Reservations will provide day-to-day leadership support to the Reservations team, ensuring a consistent h igh level of service to prospective guests. They will support the achievement of departmental pe rformance targets by effectively implementing established selling strategies, including upselling, cross-selling, and suggestive selling.
This position is based in Bozeman, Montana.
Key Duties & Responsibilities
Assist the Manager, Reservations with the daily allocation of tasks, directing colleagues’ assignments as required to meet operational needs
Encourage opportunities to maximize revenue through upselling, cross-selling, and suggestive selling
Monitor incoming call volumes, service levels, and staffing coverage to minimize abandoned calls
Manage third-party reservation sites and channels, ensuring accurate information, rates, inventory, and availability, while maintaining compliance with established processes and procedures
Monitor the daily performance of colleagues, providing ongoing coaching to support service excellence
Conduct shift briefings in the absence of the Manager, Reservations , ensuring colleagues are informed of relevant hotel updates
Maintain effective communication flow within the Reservations team, ensuring important updates, operational changes, and guest feedback are communicated in a timely manner
Ensure colleagues are knowledgeable about current promotional rates and packages, and hotel prod ucts and services
Handle no-show and late-cancellation reservations in accordance with resort policies and procedures, including investigating, documenting, and processing applicable charges accurately
Perform additional responsibilities as assigned by the Manager, Reservations or another member of management
Skills, Experience & Educational Requirements
A minimum of 1 year of experience wit hin a Reservations department in a hotel or resort setting
Previous experience in a hospitality leadership role
Proficient in Microsoft Office and other hotel systems, such as the Opera Property Management System (PMS), is preferred
Strong customer service skills with the ability to identify revenue opportunities
Excellent communication, interpersonal, and organizational skills
Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
25 Days of Paid Time Off (Full-Time, Year-Round Only)
Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
Complimentary Transportation
Complimentary Meals on Shift
On-Property Discounts Across Food & Beverage, Wellness, and Retail
Physical Requirements
The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.Physical requirements include, but are not limited to:
Standing, walking, stooping, kneeling, and bending in an operational environmentfor extended periods
Frequent bending, twisting, stooping, reaching, and pulling
Lifting and carrying of loads weighing up to 30 pounds
Remaining in a stationary position for long periods
Constantly operating a computer and other office productivity machinery
Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.