About this opportunity
Treasure Island Resort & Casino lists this Team Member Relations Specialist opportunity in welch, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Please note: a resume is required for this position
Pay Rate: $25.00 an hour
SUMMARY: To create positive team member relations through the administration of policy and procedures as well as the organization of team member events. Responsible for a high level of guest service as described in your department‘s guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES Assist with planning, organizing and implementing team member events such as picnics, holiday parties, feasts, giveaways, etc. and track results ensuring budgetary guidelines are followed
Monitor, coordinate and deliver team member recognition programs such as luncheons / annual banquet, and service awards
Update and monitor team member communications such as bulletin boards, electronic systems, newsletter, Gaming License information, etc.
Assist with processing unemployment claims
Process and mediate work-related issues (including harassment complaints and investigations) and follow up accordingly
Process team members‘ attendance and performance related counselings and administer attendance tracking in the HRMS
Assist staffing with rehire status issues and internal team member transfers
Be a resource for team members and management
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:High School Diploma/GED or equivalent experience
2 years administrative and/or people experience with an emphasis on employee wellbeing
Experience processing unemployment insurance and handling counselings
Strong background in employee advocacy, conflict resolution, and emotional support
Skills
Required:Accurate and detail-oriented
Strong organizational skills
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills
Excellent problem-solving skills
Abilities
Required:Ability to manage difficult employee relations matters with empathy and professionalism
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner creating a positive work environment
Ability to manage projects in a timely and efficient manner while maintaining a budget
Ability to adapt quickly to changing priorities
REQUIRED TRAINING Treasure Island guest service training
Human Resources Management System training
Team Member electronic communications training
Any position-related training as determined by department manager
PHYSICAL DEMANDS Must be able to walk and / or stand and sit for long periods throughout the day
Must have a good sense of balance, and be able to bend and kneel and stoop
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift 25+ pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for team member events
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals
Worksite address
welch, MN, 55089, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.