Job description
About Trafilea
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.
With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.
Why Trafilea
We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.
🚀 We build and scale our own brands.
🦾 We invest in AI and automation like few others in eCom.
📈 We test fast, grow fast, and help you do the same.
🤝 Be part of a dynamic, diverse, and talented global team.
🌍 100% Remote, USD competitive salary, paid time off, and more.
Job Responsibilities
You’ll lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue).
This is not a maintenance role. This is a build & scale role.
You will:
Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows)
Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage
Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth
Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents
Build and scale a high-performance Tech Ops team
Requirements
5+ years leading IT Operations/Tech Ops teams in high-scale environments (eCommerce, SaaS, or similar).
3+ years owning cloud infrastructure (AWS required), including production systems, networking, and reliability.
Proven track record improving MTTA, MTTR, and SLA performance in real (not theoretical) environments.
Experience implementing automation workflows (APIs, scripting, n8n/Zapier or similar).
Hands-on managing incident management systems, service desks, and escalation processes at scale.
Strong grasp of tech's business impact (conversion rate, revenue impact, downtime cost).
Proven experience building/scaling teams — hiring, structuring, performance management.
Data-driven approach using KPIs and dashboards for decision-making.
Strong communication with technical and non-technical stakeholders; advanced English (global teams).
Originally posted on Himalayas
Who can apply
The source lists worldwide eligibility. Accepted UTC offsets: UTC-11, UTC-10, UTC-9.5, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC-4, UTC-3.5, UTC-3, UTC-2, UTC-1, UTC+0, UTC+1, UTC+2, UTC+3, UTC+3.5, UTC+4, UTC+4.5, UTC+5, UTC+5.5, UTC+5.75, UTC+6, UTC+6.5, UTC+7, UTC+8, UTC+8.75, UTC+9, UTC+9.5, UTC+10, UTC+10.5, UTC+11, UTC+12, UTC+12.75, UTC+13, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.