About this opportunity
The Diez Group lists this TECH SERVICES REPRESENTATIVE opportunity in dearborn, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Tech Services RepresentativeSummary/Objective: Responsible for ensuring the fast response and effective containment of issues to meet or exceed our customer's expectations. Responsible for facilitating the interaction and corrective action process across mill suppliers, internal processes and customer point of contact while meeting the process metrics and financial goals. The Tech Services Representative complies with policies, regulations and values for safety, quality, delivery and financial stewardship.Essential Functions:Makes regular visits with all customers and reports on activities to facilitate corrective action processProvides information on customer problems and issuesProvides fast response of customer issues to employees by reviewing all major issues within 24 hours and documentingCommunicates status of all new part launches to customersAssist with disposition of material shipping to customersFollows up all trial material and special runs of material at CustomersMeets with Technical Service Representatives from supplying mills to reconcile claims and rejectsAssist in problem solving and implementation of corrective actionsReview and monitor NCM's issuedFacilitate meetings related to quality and customer concerns and follow through with tasksComply with all company and departmental policies and procedures, escalate concerns as neededCommunicate with department personnel to discuss pertinent informationRecommend and implement process improvementsOther duties as assignedQualifications:· All candidates must be able to work all shifts, Saturday, Sunday and overtime when needed· Walk / work on the plant floor to provide guidance and oversite· Outstanding interpersonal relationship building with customers and company employee· Exercise decision making skills· Approachable and professional· Solid problem solving skills with the ability to effectively handle multiple tasks at one time· Well organizedRequired Education and Experience:· Bachelor's Degree in related field or equivalent years of experience in similar industry· ISO & IATF 16949 knowledge and understanding is a plus· Excellent computer skills in Microsoft Windows environment; specifically, Outlook and Excel.
Worksite address
dearborn, MI, 48126, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.