About this opportunity
Newegg lists this Tech Support Supervisor — AI-Driven Onsite & Remote Troubleshooting opportunity in diamond bar, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Newegg is seeking a CS Technical Support Supervisor to lead our PC and technical support Specialists in Diamond Bar, CA, guiding day-to-day operations and customer experience across phone, chat, and callbacks.
You will supervise staffing, coaching, and performance reviews, owning KPIs like CSAT and AHT, while scaling capabilities such as on-site troubleshooting and AI-assisted QA to improve first-contact resolution.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.