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Job description
Location: Remote (must reside in the Mountain or Pacific Time Zone)
TechConnect Remote Dental Technician at Benco Dental
At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!
What's in it for YOU?
Excellent Compensation Packages
Medical, Dental and Vision Benefits Effective on Day 1
401k Package, Paid Time Off Program, and Profit Sharing
Associate Discounts and Community Giveback Programs
College Tuition Savings Program
Caring Family Culture Toward all Associates
Certified as a FORTUNE Great Place to Work
Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
Family owned for 90+ years
Position Summary:
The TechConnect Technician is a key member of Benco's Field Service team, providing real-time remote technical support, training, and coaching to internal technicians and dental customers through the TechConnect platform and related tools. This is a blended role: the technician handles remote support requests and manages the dispatch board when not on TechConnect calls.
Do YOU Possess These Skills and Attributes?
Computer proficiency, including knowledge of Windows-based programs
Strong time-management and organizational skills, with the ability to prioritize and manage multiple tasks and/or projects
Problem solver, adaptable, and agile thinker
Clear communicator with active listening skills, including the ability to explain complex technical issues in simple, customer-friendly terms
Strong knowledge of dental and related equipment operation, troubleshooting, and basic repair
Understanding of networking fundamentals and working with office IT staff (Wi-Fi, firewalls, device connectivity)
Understanding of electrical systems, plumbing, and equipment calibration procedures
Knowledge of low-voltage electrical equipment installation and repair
Proficiency with remote support platforms (e.g., TechConnect, TalkDesk), mobile devices (iPads), and communication tools (FSM Grid, email, SMS)
Do These Responsibilities Interest YOU?
Handling requests from a queue-based system (FSM Grid/TechConnect)
Guiding rookie technicians
Providing remote front line support to dental office staff through troubleshooting, installations, and configuration
Responding to external and internal customer inquiries, ensuring contractual response times are met
Documenting all interactions in work orders and associated systems
Using FSM Grid proficiently to schedule Field Service Technicians and document notes in tickets
Managing the dispatch board when not on TechConnect calls
Do YOU Meet These Requirements?
High School Diploma or equivalent
Associates Degree in a Technical or Vocational field
5+ years in Dental Field Service Experience (Required)
1-3 years in Electrical, Customer Service, Military, HVAC, Pneumatics or Software/Hardware Experience (Preferred)
1-3 years of Technical Training Experience in the Bio-Med or Electronics Field (Preferred)
1-3 years in a Remote Support, Help Desk, Contact Center or Teleservice Role (Preferred)
Who We Are: It's our Mission to Drive Dentistry Forward
Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930-a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.
We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking "What does the customer want?"
If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!
We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.
*This position is a field-based / territory-based / virtually- based / remote-based position that does not require consistently reporting to a physical Benco location.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.