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Job description
Technical Account ManagerThe Technical Account Manager role is a client-facing expert that ensures clients successfully use complex products to meet business goals. This role acts as a trusted advisor for technical support, proactive problem-solving, training, and driving satisfaction, retention, and growth through strategic guidance and deep product knowledge.This position must be located in the Denver or Salt Lake City area.Serves as the main point of contact for existing core accounts in a designated territory and identifies new targets for growth. Conduct frequent planned visits, interacting on a recurrent basis with key customers. Provides deep technical support, troubleshoots issues, and guides clients on product implementation, configuration, and best practices. Proactively identify opportunities for clients to gain more value, suggest upgrades, and align technology with business objectives. Support sales efforts by highlighting features, driving adoption, and identifying upsell/cross-sell opportunities. Act as a conduit for customer feedback, relaying insights to development teams to improve products. Educate clients on effective product usage, often through dedicated training sessions. Grows earnings per designated sales goals.Education Bachelor's degree required with a preferred area of study in Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science, or related technical degree.Experience Minimum 2 years' sales, technical, lab, customer support, or inside sales experience.Knowledge, Skills & Abilities Strong technical aptitude in relevant products/industry. Excellent written and verbal communication skills with the ability to translate technical information to non-technical audiences. Problem solving and analytical skills. Relationship management and interpersonal skills. Proficiency with Microsoft Office (MS Excel and MS PowerPoint in particular). Strong time management skills and the ability to prioritize work.Experience selling chemical or technical products. Experience with distribution sales. Experience with Salesforce.This role is hybrid, rotating between in-office and remote work environments. Access to reliable internet is a requirement. This position requires up to 50% travel. Frequent travel is both local and outside the local area. Some travel is overnight. This position has no supervisory responsibilities.The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after considering factors such as work history, experience, skill set, and education. This does not include the value of IMCD's benefits package, which offers bonus eligibility, healthcare, dental, vision, retirement plans, and additional programs designed to support employee well-being.
Worksite address
denver, CO, 80202, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.