This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
We are a growing Managed Services Provider hiring a Technical Account Manager with a Tier 2.5 technical background to proactively audit, benchmark, and improve client environments.
For this role, Tier 2.5 means you should be able to independently assess and troubleshoot client environments across Microsoft 365, Azure, Entra ID, Windows Server, Active Directory, endpoints, networking, backups, and security, then turn those findings into clear recommendations without needing constant senior engineering support.
This is not a relationship only TAM role. The goal is to find technical misalignments before they become tickets, reduce reactive support, and help clients make smarter technology decisions.
What You Will Own
Audit client environments against MSP and industry standards across infrastructure, cloud, endpoints, networking, and security
Lead proactive client service days, technical reviews, and benchmarking sessions
Identify root causes and technical misalignments that contribute to recurring support issues
Build and maintain client runbooks, SOPs, documentation, and technical standards
Turn technical findings into client facing recommendations and project opportunities
Partner with vCIO and technical teams to prepare recommendations for Technology Business Reviews
Maintain benchmarking schedules and ensure assigned clients remain aligned with established standards
Use Microsoft 365 Copilot and Copilot Studio to improve documentation, automation, and client deliverables
What We Are Looking For
5+ years of hands on MSP infrastructure experience
Demonstrated experience proactively benchmarking real client environments against established standards
Ability to identify technical risk and turn findings into documented, client facing recommendations
Experience reviewing infrastructure health across patching, backups, endpoint protection, connectivity, and security configurations
Strong understanding of PSA, RMM, documentation, and MSP service delivery platforms
Strong client communication, documentation, organization, and follow through
Reliable transportation for regular local client visits
Experience That Helps
myITprocess, Lifecycle Insights, vCIO Toolbox, or similar benchmarking tools
Microsoft 365 Copilot or Copilot Studio
Medical, Dental, and Vision coverage effective Day 1
$50,000 Life and AD&D Insurance
401(k) with company match after 3 months
PTO, Paid Holidays, Floating Holidays, and Sick Days
Employer paid Long Term Disability
FSA and HSA options
$1,500 adoption assistance
Opportunity to move beyond reactive ticket support into proactive technical ownership and client strategy
#J-18808-Ljbffr
Worksite address
la verne, CA, 91750, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.