About this opportunity
Veolia | North America lists this Technical Advisor opportunity in atlanta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Description
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description
Position Purpose
The position's purpose is to "quarterback" the customer fulfillment process from the customer order all the way through to billing. In doing so, this position fulfills customer needs, and delivers service, in the least complex and most cost efficient way for Veolia Hazardous Waste
Primary Duties / Responsibilities
Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience through all aspects of the customer service cycle.
Own the communication (both internal and external) for all aspects of customer service.
Take customer requests for service pick ups and direct loads. Manage the creation of jobs and tickets. Work with the customer to obtain all required information to create accurate and detailed Jobs/Tickets.
Provide support for quoting new service code categories to customers.
Create new Waste Information Profiles (WIPs) and select appropriate approvals codes. When needed, consult with supervisor for support in creation of new, complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities).
Work with the Contract Control Manager to ensure the accuracy of customer accounts and price books
Coordinate pickup requests with the operation scheduler. Once a date has been confirmed, communicate the scheduled date to the customer.
Convert manifests prior to Veolia facility receipt of load. Ensure all third party facility manifests are entered and paperwork provided to the billing department. Capture all non-disposal items from customer and ensure it's entered in RPM.
Work with Billing Coordinator to ensure accuracy of invoices from field service or direct jobs.
Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.
Qualifications
Education / Experience / Background
Bachelor's degree in business, technical field or similar.
Preferred 1-3 years of Technical Customer support experience in the hazardous waste/materials or similar industry.
Knowledge / Skills / Abilities
Basic technical knowledge of industry and services; reliance on support staff.
Basic system and technical skills
Self-motivated.
Good judgment.
High energy.
Good organizational skills.
Good time management skills.
Good stress management methods.
Additional Information
Benefits
paid time off policies
health, dental, vision, life insurance
savings accounts
tuition reimbursement
paid volunteering
employer sponsored 401(k) plan
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.