Job description
GetixHealth is seeking a dependable and detail-oriented Technical Analyst I to support our IT operations, asset management, equipment deployment, and technical support functions. This entry-level opportunity is ideal for someone with hands-on computer hardware knowledge who enjoys troubleshooting, staying organized, and providing excellent customer service.
The Technical Analyst I will help manage corporate IT equipment throughout its lifecycle, prepare and ship equipment to employees and locations, and provide first-level technical support for hardware, Windows, network connectivity, Microsoft 365, and common business applications.
Location: Remote
Department: Information Technology
Compensation: $16.00 per hour
Position Type: Full-Time
Travel: Up to 10%, as needed
Key Responsibilities:
Maintain accurate inventory records for corporate IT hardware and technology assets
Receive, inspect, label, barcode, and document new IT equipment
Track equipment assignments, users, locations, status, warranties, and asset lifecycle
Prepare laptops, desktops, monitors, docking stations, mobile devices, printers, and peripherals for deployment
Process equipment returns, repairs, replacements, redeployments, and retirements
Perform physical inventory counts and reconcile discrepancies
Maintain accurate asset information within IT asset management and CMDB systems
Package and ship computers, peripherals, networking equipment, and other IT assets
Generate shipping labels, documentation, and tracking information
Investigate delayed, damaged, or missing equipment shipments
Assist with large-scale equipment deployments and office moves
Troubleshoot laptops, desktops, monitors, docking stations, printers, and other peripherals
Perform basic wired and wireless network connectivity troubleshooting
Troubleshoot common Wi-Fi, VPN, and IP configuration issues
Provide first-level support for Microsoft 365 and common corporate applications
Perform basic Windows troubleshooting, software installation, updates, and workstation configuration
Follow established procedures for workstation imaging, provisioning, and deployment
Respond to assigned IT service requests and incidents
Document troubleshooting activities and resolutions within the IT service management system
Recognize and escalate complex issues to the appropriate IT, infrastructure, network, security, or application support teams
Provide professional and courteous customer service to employees
Qualifications:
High school diploma or equivalent required; technical education or IT certification preferred
Entry-level experience in IT support, asset management, technology operations, service desk, or a related environment
Basic understanding of computer hardware and peripherals
Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and Ethernet
Basic troubleshooting skills for Windows computers and common business applications
Comfortable working with inventory and IT asset management systems
Strong organizational and record-keeping skills
Strong attention to detail with the ability to prioritize multiple requests
Ability to safely lift and move typical IT equipment, up to 25 pounds
Ability to travel to corporate offices as needed
Preferred Qualifications:
CompTIA A+, Network+, or equivalent technical training
Pursuit of a college degree with a cumulative GPA of 2.5+ is a plus
Experience with an ITSM platform such as ServiceNow or Jira Service Management
Experience with an IT asset management or CMDB platform
Experience with Microsoft 365
Experience with Microsoft Intune, SCCM/MECM, or similar endpoint management tools
Experience preparing and deploying Windows laptops
Basic knowledge of Active Directory and/or Microsoft Entra ID
Experience with corporate shipping and logistics processes
Experience supporting employees or offices across multiple locations
What We’re Looking For:
Strong technical troubleshooting and problem-solving abilities
Highly organized and detail-oriented
Dependable and customer-focused
Comfortable working independently and managing multiple priorities
Strong communication skills
Ability to recognize when a technical issue requires escalation
Hands-on interest in computers, hardware, networking, and IT operations
Willingness to learn and grow within an IT environment
Success in This Role:
Success will be measured by maintaining accurate IT inventory, preparing and shipping equipment on time, ensuring equipment is deployment-ready, resolving basic technical issues efficiently, appropriately escalating more complex issues, maintaining accurate asset documentation, and providing responsive customer service.
Benefits & Incentives:
Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.
About GetixHealth:
Founded in 1992, GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered.
Note:This job description outlines the primary duties and qualifications for the role. It is not intended to be an exhaustive list of responsibilities or working conditions.
GetixHealth is an equal opportunity employer and participates in E-Verify.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.