About this opportunity
Confidential Careers lists this Technical Business System Analyst Healthcare - Tampa ($90,000) opportunity in bay county, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Must have some Healthcare software or platform experience. Sponsorship not available. You'll serve as a trusted technical configuration and API integrations specialist throughout the customer lifecycle—from implementation through ongoing production support. This is not a hardware, infrastructure role. This is an L2 client facing product and production support / implementation support role.
Primary Responsibilities
Serve as the primary technical resource during customer implementations and post-go-live support.
Troubleshoot and resolve complex application, configuration, integration, and production issues.
Diagnose customer-reported incidents using application logs, SQL queries, API testing tools, and system diagnostics.
Support enterprise integrations utilizing REST APIs, SOAP services, FHIR, XML, JSON, X12, and related healthcare interoperability standards.
Troubleshoot interface failures, authentication issues, connectivity problems, and data mapping challenges.
Execute software deployments, configuration changes, and production releases following established change management processes.
Participate in production incident management, issue triage, root cause analysis, and customer communications during critical incidents.
Partner with Engineering, DevOps, and Product teams to resolve infrastructure and application issues.
Analyze application data using SQL to validate system behavior and diagnose customer issues.
Collaborate with customer IT teams on interface specifications, implementation planning, and technical documentation.
Lead technical design discussions with customer technical and operational stakeholders.
Develop deployment and go-live plans, including installation, validation, rollback planning, and production readiness activities.
Document technical solutions, troubleshooting guides, and knowledge base articles.
Identify opportunities to improve deployment automation, implementation processes, and customer support operations.
Mentor junior team members and contribute to a collaborative engineering culture.
Escalate product defects and infrastructure issues appropriately to Engineering and Platform teams.
What We're Looking For:
3+ years of experience in Technical Support, Technical Consulting, Systems Integration, or Application Support.
Strong troubleshooting skills across web applications and distributed systems.
Experience working with REST APIs, SOAP web services, FHIR, XML, JSON, and healthcare integrations.
Proven SQL skills with the ability to investigate production data issues, optimization, writing queries.
Some experience with incident management and root cause analysis.
Familiarity with networking concepts, authentication, cloud-hosted applications, and enterprise infrastructure.
Experience supporting software deployments and configuration management.
Experience with API testing tools such as Postman.
Understanding of OAuth, SSO, SSL/TLS, and enterprise security principles.
Excellent written and verbal communication skills.
Strong customer-facing consulting, implementation support and relationship management skills.
Hybrid collaboration onsite 3x per week in the office
Drug Screen and Background check required.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.