About this opportunity
Cisco lists this Technical Consulting Engineer opportunity in research triangle park, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Technical Support RoleThis role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues, handling technical problems within specific technologies and architectures such as SDWAN across a broad range of problem complexity. The role involves collaboration with customers, partners, engineering, and internal team members to drive resolution and continuous improvement, and contributes to product quality by submitting bugs, defects, and quality issues to Engineering. Additionally, the position uses and enhances lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team, while using TAC AI capabilities, software, automation, and diagnostic tools to support quality and efficiency, and proactively identify and address issues. The role may also include mentoring peers and team members for individual and team development.In this role, you will serve as a cornerstone of our technical support strategy, operating as both a hands-on expert and a strategic liaison. Your work will go beyond simple case resolution; you will be instrumental in shaping the customer experience by identifying systemic issues, championing innovative tools, and mentoring the next generation of technical talent. By leveraging your deep product knowledge and analytical rigor, you will ensure our solutions remain resilient, efficient, and customer-focused.Minimum Qualifications:Must be eligible for a current U.S. Government Security clearance5 years proven experience in Cisco networking (combination of Enterprise Networking, Security, Data Center or Collaboration)Cisco Certified Network Administrator (CCNA), Cisco Certified Networking Professional (CCNP) or equivalent skillsPreferred Qualifications:Be experienced delivering Cisco standard methodologies within our customer's infrastructure.Proficient in SDWAN, R/S, and wireless technologies focused in SDWAN delivery.Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners.Leverage good communication, consulting and customer relationship skills to create productive collaborations.Have the capacity to see and articulate a vision that inspires change!
Worksite address
research triangle park, NC, 27709, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.