About this opportunity
Vanmark Equipment lists this Technical Customer Service & Order Management Specialist opportunity in columbus, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Technical Customer Service & Order Management SpecialistThe Technical Customer Service & Order Management Specialist serves as a key connection between customers, sales, engineering, and operations. This role is responsible for managing customer inquiries, processing orders, and ensuring accurate and timely delivery of parts and equipment. This position combines technical understanding, customer communication, system execution to deliver exceptional customer experience.Key ResponsibilitiesCustomer SupportRespond to customer inquiries regarding parts, service, and equipmentProvide basic technical assistance and identify customer needsCommunicate order status, lead times, and updates proactivelyOrder Entry & System ManagementEnter and manage customer orders in ERP systemMaintain accurate customer interactions and updates in CRMProcess quotes, order acknowledgements, and changesEnsure pricing, configurations, and part numbers are accurateLogistics & FulfillmentCoordinate shipments and deliveries with internal teamsSchedule and track shipments to ensure on-time deliveryResolve shipping issues and discrepanciesCommunicate proactively with customers on delivery statusCross-Functional CoordinationCollaborate with Sales, Engineering, Manufacturing, and ShippingEnsure alignment on customer requirements and timelinesSupport smooth handoffs from order entry through deliveryContinuous ImprovementIdentify opportunities to improve processes and customer experienceSupport aftermarket growth through responsiveness and accuracyMaintain high standards for order accuracy and turnaround timeQualifications2-5 years of customer service or order management experienceExperience with ERP and/or CRM systems preferredExperience with Salesforce, SyteLine ERP, or Pace jet is strongly preferredStrong communication and organizational skillsTechnical aptitude (manufacturing or equipment experience a plus)Detail-oriented with ability to manage multiple prioritiesWhat Success Looks LikeHigh order accuracy and minimal errorsFast, professional customer response timesStrong coordination across departmentsConsistent on-time delivery performanceWhy Join GroteBe part of a team supporting industry-leading food production equipment for 50+ yearsWork in a collaborative, fast-paced environmentOpportunity for growth in the aftermarket or service leadership roles
Worksite address
columbus, OH, 43215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.