Job description
AllVoices helps People teams manage employee relations with more consistency and less manual effort. Centralize your cases, investigations, performance issues, accommodation requests, and exit interviews all in one place. Leverage AI to automate repetitive tasks, streamline case intake, draft case summaries, and surface insights you might miss.
AllVoices makes it easier to stay organized and respond quickly and consistently to employee relations issues.
People Teams using AllVoices resolve cases faster, avoid costly mistakes, and build trust in a fair process—with less manual lift.
Innovative companies like Zillow, Sweetgreen, Patagonia, Chipotle, DoorDash and Zapier use AllVoices to replace messy spreadsheets, inconsistent documentation, and manual case tracking.
AllVoices integrates seamlessly with your HRIS, pulls in employee data, and surfaces AI-powered insights across the organization so you can spot trends, track outcomes, and confidently report up to leadership.
That’s why AllVoices was named a leader in the HR Case Management and Whistleblowing categories by G2.
Technical Customer Success ManagerRemote · Full-Time
About the Role
Our customers are HR and People leaders navigating some of the most complex, high-stakes challenges in their organizations — employee relations, workplace investigations, company culture, performance management, and everything in between. At AllVoices, we are building AI-native technology to help them manage, track, and analyze these employee relations issues at scale.
We're looking for a Technical Customer Success Manager who sits at the intersection of relationship management, technical fluency, and commercial ownership.
We are looking for someone who leads with curiosity and empathy, earns trust through expertise and follow-through, and holds themselves accountable to customer outcomes.
What You'll Own
Technical
Serve as the technical point of contact for your accounts, handling data queries, API/integration troubleshooting, and JSON-based configuration support independently and with confidence
Guide customers through API implementations, including authentication, data mapping, and error handling
Work with customer data structures (HRIS, case management, etc.) to ensure clean ingestion and reporting accuracy
Diagnose complex issues across systems, logs, and data flows — not just UI-level problems
Partner with customer IT teams on security, data governance, and integration best practices
Act as a credible technical voice in customer conversations, able to engage meaningfully with both HR practitioners and IT or systems administrators
Develop deep, working knowledge of AllVoices' product capabilities, configurations, and underlying logic — enabling you to independently diagnose issues, answer complex customer questions, and resolve problems directly with the customer
Customer
Full lifecycle ownership of an Enterprise book of business — renewals, expansions, upsells, risk mitigation, and ongoing value delivery
Build deep, multi-threaded relationships across customer organizations, from day-to-day HR practitioners to executive sponsors
Develop a thorough understanding of each customer's business practices, HR workflows, and organizational structure, to drive tailored success plans
Partner closely with Product & Engineering to synthesize customer feedback into actionable insights, advocate for high-impact gaps, and influence roadmap prioritization based on demonstrated customer value
Drive adoption strategy across accounts, identifying underutilized capabilities and building targeted enablement plans to accelerate time-to-value
Monitor customer health signals proactively, intervening early with structured success plans before issues escalate to risk
What We're Looking For
3+ years in Technical Client Support, Technical Account Management or experience in customer support with a technical background
Proven ability to build trusted relationships with stakeholders of varying levels
Strong hands-on experience with APIs (REST, GraphQL), JSON payloads, and debugging integrations
Working knowledge of SQL for querying and validating customer data
Ability to read logs, inspect API responses, and diagnose issues across systems
Demonstrated use of AI tools in a professional context, with a forward-leaning perspective on how AI can improve customer engagement and operational efficiency
Exceptional communication skills across audiences: you can translate technical concepts for HR practitioners and business priorities for IT teams
High degree of accountability and revenue ownership
Bonus Points
Experience in HR tech or working with HR practitioners and people operations teams
Familiarity with HRIS systems, HR workflows, or compliance environments
Experience with CS Operations, process design, or driving efficiency improvements within a Customer Success organization
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.