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Job description
LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. LiveRamp's Post-Sales and Customer Experience team is looking for a Technical Enablement Specialist to help design and build an effective way of learning for both CX Team LiveRampers and customers. The team is responsible for deeply learning new products and features through early implementations with the goal of giving LiveRampers the training needed to do their job successfully, and subsequently ensuring customers understand the LiveRamp products they purchase. You will be a part of a tight-knit team working to make learning easy and scalable to the masses.
You will:
Learn voraciously to develop a deep understanding of the LiveRamp products
Create clear, engaging and accessible training materials by gathering content from meetings, product documentation, previous training and other relevant resources
Organise training content into courses, modules and sections in a logical flow that is easy for learners to understand and follow, incorporating narratives, examples, stories, analogies and visual and video representations to enhance engagement and retention
Own one or more areas of our products, working closely with the product core team to get what you need to create effective technical training
Command the room to deliver interactive sessions virtually and in person to large numbers of students while practising effective classroom management
Collaborate with offshore teams to oversee the creation of slides and e-learning materials, providing feedback to ensure consistency and quality
Work with CX teams to identify training needs for internal and external users
Work closely with the Product Team to ramp up on a product through the Alpha phase
Lead technical implementation for products in the Limited Availability phase
Aid CX teams as a first point of contact for technical issues and customer escalations
Serve as a feedback loop to product based on customer escalations
Document learnings and fill in gaps on the internal KB
Apply adult learning instructional design concepts, such as active learning and spaced repetition, to create useful, engaging and easily understood training
Ensure material is consistent, brand-appropriate and easily digestible throughout all training materials
Gather qualitative and quantitative feedback from trainees and update content based on learnings
Create and maintain internal processes and checklists to help ramp up new team members
Your team will:
Create, maintain, and deliver training for CX teams, partners and customers
Courses that are created by the team are used to ramp up new hires, create career paths for internal team members, certify skills and share product knowledge with external customers
About you:
5+ years of professional experience supporting customers in a SaaS environment
2+ years of LiveRamp experience
Excellent understanding of the Ad Tech ecosystem and how LiveRamp's products fit within it
Excellent understanding of how LiveRamp's products work technically
Insatiable appetite for learning complex technology
Able to explain technical concepts in simple terms
Excellent written, verbal and visual communication skills with a strong ability to communicate effectively with diverse, live audiences (senior leaders, technical and non-technical people, individual contributors, etc)
Experience collaborating with Product, Engineering or other subject- matter experts to gather detailed information about complex products
Experience in technical writing of training or documentation
Experience in training or mentoring new team members
Strong presentation skills
Capable of balancing multiple projects and priorities simultaneously while meeting deadlines
Excellent time management, organisational and multi-tasking skills, even under shifting deadlines
Takes initiative in situations with high ambiguity
Bonus Points:
Experience in creating and maintaining adult learning material: slide decks, handouts/job aids/takeaways, documentation, lab exercises, etc
Experience with learning management systems (LMS)
Is creative, imaginative and willing to think outside the box
Positive, collaborative attitude
Benefits:
People: Work with talented, collaborative and friendly people who love what they do
Fun: We host in-person and virtual events such as game nights, happy hours, camping trips and sports leagues
Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home and paid parental leave
Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programmes for your healthy lifestyle, career growth and more
Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead
More about us:
LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train and grow our global team across nine countries and four continents.
LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. LiveRamp is based in San Francisco, California with offices worldwide. Learn more at LiveRamp.com.
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.