Job description
This is a remote position.
Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources.We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.
Requirements
5+ yearsof experience in software development or cloud/DevOps engineering.
Strong knowledge ofNode.js (v18+), Python, JavaScript.
Advanced AWS experience, includingIAM, VPC, networking basics.
Hands-on experience withAmazon Connect(contact flow design, telephony/VoIP, integrations).
Proven experience withCloudWatch Logs Insights(queries, dashboards, alarms).
Familiarity withincident/problem management, observability, and automation scripting.
Experience withTerraform/CloudFormationfor monitoring infrastructure.
Advanced spoken and written English.
Responsibilities
Amazon Connect & Telephony
Design, build, and optimize contact flows (IVR, call routing, queue management) usingAmazon Connect Flow Designer.
Configure telephony/VoIP integrations, including SIP, routing, and call handling.
Integrate Amazon Connect with CRMs, ticketing systems, or custom applications viaAPIs/SDKs.
Customize agent dashboards/CCP usingJavaScript/React.
Cloud Monitoring & Observability
Develop and maintainCloudWatch dashboards, metrics, alarms, and X-Ray traces.
Write and optimizeCloudWatch Logs Insights queriesto analyze and troubleshoot logs.
Automate log ingestion, analysis, and reporting usingPython, Bash, or PowerShell.
Implement monitoring infrastructure as code usingTerraform or CloudFormation.
Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.
Analytics & Reporting
Build real-time dashboards using Amazon Connect metrics.
Export data for BI tools to improve decision-making and performance insights.
This poisition is for LATAM-based applicants.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.