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Job description
Job Title
Technical Implementation Consultant – Preservice
Job Summary
Responsibilities include leading technology-based projects by working directly with clients and internal facing teams including development teams, product leaders, implementation team members, support team members, sales and QA. Gaining an expert knowledge of the products being implemented is required to be successful and the ability to apply product knowledge to solutions for client specific needs, issues and to meet their business requirements. Ability to work with clients directly to obtain proper business requirements and provide thorough documentation to be used both internally and externally throughout the project and in servicing after implementation is required. Ability to demonstrate the products you are implementing, configure client specific requests, work closely with other teams to ensure tasks are being completed and provide solutions to client issues are critical to the role. The role will collaborate with client SME’s/stakeholders, implementation consultants, developers, tech and product leads, technology program managers, and other project resources to define and deliver the client’s RevSpring solution. The role is expected to actively drive best practices, adhere to prescribed implementation methodologies, and provide inputs into enhancing implementation processes and collateral.
Essential Functions
Coordinate internal and external resources for a timely execution of projects
Ensure all projects are delivered on-time, within scope and within budget
Evaluate and ensure resource availability and allocation
Develop detailed project plans to track progress; define project tasks and resource requirements
Manage changes in project scope, schedule and cost
Report or escalated early and often to management as needed
Manage the relationships of clients and company stakeholders
Evaluate project risk and manage projects to minimize potential risks
Track project deliverables using company approved tools
Present project updates and reports; identify problems and offer solutions
Lead/perform requirements definition, solution design, configuration and testing activities
Work effectively with other tech leads to ensure successful completion of the project
Responsible for client facing communication, education/training, solution consultation, and problem solving
Ability to lead effective meetings with proper preparation, meeting notes, project plans, issues lists, and organization of the outstanding and completed tasks
Collaborates with other internal associates including Technical leads, Solution Architects, Product Management, Support, Sales, and Implementation Consultants on how to solve client business needs utilizing product base features
Is a product expert on RevSpring products and continues to enhance their product knowledge with new features, products, and functionality by certifying in the relevant products, reading release notes, involvement in internal training, and through experience working with the products
Maintains a product focused discipline limiting any custom configurations and taking a consultative approach with customers to ensure they understand product functionality, benefits of the product features, and how the product resolves their pain points.
Ability to configure new client set ups for Preservice Patient Intake including changes from a customer
Ability to demo the Preservice functionality to a customer and internal associates
Responsible for proper documentation and follow up of all client issues, solutions, decisions, changes etc. throughout the project
Completion of client workbooks and other required documentation when necessary and ensures continual updates when changes/decisions are made
Utilizes knowledge gained to offer direction/guidance to the team
Advises colleagues on product functionality, customer workflows, and best practices for troubleshooting
Introduces and utilizes best practices
Completes assigned certification training courses and maintains recertifications as required
Embrace the company values and work as a team player by sharing knowledge and from learning from co-workers
Minimum Requirements
Specific Job Skills
ARM and RCM industry knowledge, HFMA/ARM training
Attention to detail
Ability to work independently and in a team environment
Excellent interpersonal skills working directly with clients as well as internal associates
Excellent verbal and written communication skills
Ability to organize and multi-task job responsibilities and prioritize effectively
Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis
Ability to learn quickly and retain knowledge to apply to new situations
Ability to understand data and how to advise customers of issues with data
Demonstrated ability to manage customer facing implementations, develop and manage project plans; meet hard timelines; communicate and elevate effectively with cross departmental teams
Ability to consult customers on proper solutions by applying product knowledge and problem-solving skills
Ability to manage multiple projects simultaneously and balance priorities appropriately
Education
Bachelor’s degree or higher preferred
Experience
Minimum 2-5 years’ experience in implementing technology-based products and or project management role within Healthcare and particularly revenue cycle management
Supervision
N/A
Certifications
N/A
Language Skills
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Physical Capabilities: Standard categories
The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
RevSpring is an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
RevSpring does not discriminate against any group in hiring or employment practices.
Note
This Job Description may not describe all of the job responsibilities and standards assigned to this position.
The duties may change from time to time.
RevSpring does not discriminate against any group in hiring or employment practices.
Nothing in this job description constitutes a contract for employment.
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Worksite address
nashville, TN, 37247, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.