About this opportunity
Kaleidoscope Innovation, Inc. lists this Technical Lead - CX/IVR Architecture & Automation opportunity in san diego, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Kaleidoscope Innovation, Inc. is seeking a Technical Lead to design and develop the NICE CXone architecture for both voice and digital channels. This role involves leading the design of call flows, ensuring system scalability and compliance, and providing consulting for cloud migration and CX transformation.
The ideal candidate will have extensive experience with telephony integrations, performance optimization, and a strong understanding of AI and analytics enhancements. If you are passionate about delivering best practices for code quality and maintainability, we want to hear from you.
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Worksite address
san diego, CA, 92189, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.