About this opportunity
Tata Consultancy Services lists this Technical Lead opportunity in katy, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Technical lead - Now Assist AI Agent / LLM Topic Developer / Servicenow Integration Hub Developer
Must Have Technical/Functional Skills
Strong hands-on and leadership experience in Servicenow AI Agent Studio(Yokohoma/Zurich).
Practical experience on NowAssist Skills Kit.
Strong knowledge and hands-on experience on LLM Topic configuration.
Strong hands-on and leadership experience in Integration Hub spokes
Practical experience on Flow Designer and scripted REST APIs
Strong knowledge and hands-on experience on OAuth 2.0
Strong knowledge and hands-on experience on Workday Web Services or REST integration experience
Roles & Responsibilities
Build and configure AI agents (virtual agents, copilots) on ServiceNow
Design multi-step agent workflows for real scenarios
Use Now Assist capabilities to automate:
ITSM workflows (incidents, requests)
HR / CSM use cases
Create LLM-powered “topics” (use cases) for agents
Design:
Prompts
Instructions
Guardrails
Tune responses for:
Accuracy
Tone
Business context
Define dialog flows:
Intents
User journeys
Fallback handling
Ensure
Natural conversation
Minimal friction
Improve Metrics Like
Containment rate
Resolution rate
Build integrations between ServiceNow and other systems
Salesforce, SAP, Workday
Azure, AWS, REST APIs
Use:
Integration Hub (spokes)
Flow Designer
REST/SOAP APIs
Design low-code workflows
Automate:
Incident management
HR workflows
Approval processes
Build:
Flows
Subflows
Actions
Salary Range- $120,000-$150,000 a year
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Worksite address
katy, TX, 77494, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.